Customer Care Senior Team Lead

7 days ago

Denver, United States EverCommerce Solutions Inc. Full time

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by EverWell solutions.

We are looking for a Customer Care Senior Team Lead to lead the Level 2 and Level 3 teams in managing all escalation support requests for our SalonBiz Product.

The core purpose of the Senior Team Lead role is to ensure that our customers experience a world-class Customer Care experience in the US region.

This is a hands-on role that will require you to lead staff with differing levels of technical expertise as well as manage escalations. Additionally, coach team members to realize their full potential to continually enhance and exceed customer expectations.

You will also assist the Manager of Customer Care to execute strategic initiatives set by the Global Head of Support and Organizational Risk as directed to optimize Care Team Operations.

What you’ll be doing:

Assisting the Customer Care Manager to Optimize Care Operations and improve Key Customer Metrics through development and execution of team level initiatives and assisting on strategic initiative execution as required

Basic Qualifications

A minimum of 2 years' leadership experience in a SaaS or similar company

Ability to manage simultaneous projects & process improvement initiatives

Experience with coaching & developing staff

Exceptional customer experience

Salon or Spa industry experience desirable

Ability to hold themselves accountable and raise the bar for those around them

Experience handling support tickets in an IT service desk environment

Ability to learn quickly

Excellent verbal and written communication

Comfortable working at a dynamic company

Can use good judgment to solve problems where protocol might not exist

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

· Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

· Continued investment in your professional development through Udemy

· Robust health and wellness benefits, including an annual wellness stipend

· 401k with up to a 4% match and immediate vesting

· Flexible and generous (FTO) time-off

· Employee Stock Purchase Program

· Student Loan Repayment Program

Schedule:

Monday - Friday, 8am – 6pm Central Time Zone

Compensation:

The target base compensation for this position is $48k to $55k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience

  • Customer Care Senior Team Lead

    6 days ago

    Denver, Colorado, United States EverCommerce Solutions Inc. Full time

    About EverCommerce Solutions Inc.EverCommerce Solutions Inc. is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention.Job Title: Customer Care Senior Team LeadWe are seeking a highly skilled and...

  • Senior Care Assistant

    1 month ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Position OverviewWe are looking for dedicated and compassionate individuals to become part of our esteemed senior living community, Balfour Central Park. Here, our residents benefit from exceptional amenities and services designed to enhance their quality of life. We prioritize a workplace culture built on integrity, respect, and a commitment to customer...

  • Customer Operations Team Lead

    2 weeks ago

    Denver, Colorado, United States Fanatics Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Operations Team Lead to join our team at Fanatics Betting & Gaming. As a key member of our Customer Operations team, you will play a critical role in ensuring the smooth and efficient operation of our customer-facing processes.Key ResponsibilitiesLead a Team of Customer Support Agents:...

  • Customer Experience Team Lead

    3 weeks ago

    Denver, Colorado, United States Xero Full time

    About the RoleXero is seeking a highly skilled and experienced Customer Experience Team Lead to join our Americas Customer Experience leadership team. As a key member of our team, you will be responsible for leading a group of up to 15 Customer Experience Specialists and Seniors who are passionate about providing an exceptional customer experience for both...

  • Customer Experience Team Lead

    3 weeks ago

    Denver, Colorado, United States Xero Full time

    About the RoleXero is seeking a highly skilled and experienced Customer Experience Team Lead to join our Americas Customer Experience leadership team. As a key member of our team, you will be responsible for leading a group of up to 15 Customer Experience Specialists and Seniors who are passionate about providing an exceptional customer experience for both...

  • Customer Experience Team Lead

    3 weeks ago

    Denver, Colorado, United States Xero Full time

    About the RoleXero is seeking a highly skilled and experienced Customer Experience Team Lead to join our Americas Customer Experience leadership team. As a key member of our team, you will be responsible for leading a group of up to 15 Customer Experience Specialists and Seniors who are passionate about providing an exceptional customer experience for both...

  • Care Partner/QMAP

    3 weeks ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Job OverviewWe are seeking dedicated and compassionate Care Partners/QMAPs to join our team at Balfour Central Park, a luxury senior living community in north Denver. As a Care Partner/QMAP, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key...

  • Senior Manager, Customer Support Lead

    4 days ago

    Denver, Colorado, United States Brandfolder Full time

    Job Title: Senior Manager, Customer SupportJob Summary:Brandfolder is seeking a Senior Manager, Customer Support who will lead our customer support team in delivering exceptional customer experiences. The ideal candidate will have a passion for customer-centricity, leadership, and team development.Key Responsibilities:Lead a team of customer support...

  • QMAP Care Associate

    4 weeks ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Job OverviewWe are in search of dedicated and collaborative individuals to become part of our esteemed senior living community, Balfour at Riverfront Park. Located in a vibrant urban area, our facility offers a comprehensive range of care complemented by our exceptional amenities and services. We prioritize a workplace culture founded on integrity, respect,...

  • Senior Credit Analysis Team Lead

    3 days ago

    Denver, Colorado, United States Zions Bancorporation Full time

    Job Title: Senior Credit Analysis Team LeadAt Zions Bancorporation, we're committed to delivering exceptional financial solutions to our customers. As a Senior Credit Analysis Team Lead, you'll play a critical role in shaping our Private Banking division's success.Key Responsibilities:Manage a team of credit analysts, ensuring efficient workflow and...

  • Senior Manager Advisory Team Lead

    2 weeks ago

    Denver, Colorado, United States Empower Retirement Full time

    {"title": "Senior Manager Advisory Team", "description": "Grow Your Career with Empower RetirementAt Empower Retirement, we're dedicated to helping people achieve their long-term financial goals. As a Senior Manager Advisory Team, you'll play a critical role in driving our growth and success.Key Responsibilities:Lead high-performing teams to deliver...

  • Customer Success Specialist

    1 month ago

    Denver, Colorado, United States Customer Labs Full time

    About the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge Associate to join our team at Balfour Senior Living. As a key member of our community, you will provide exceptional service to our residents and visitors, ensuring a five-star experience in every interaction.Key ResponsibilitiesProvide proactive and personalized concierge services to...

  • Senior Living Associate

    4 weeks ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Job OverviewWe are seeking a dedicated and compassionate Care Partner to join our team at Balfour Senior Living. As a Care Partner, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesAssist residents with daily living activities, such as...

  • Senior Manager, Customer Success Lead

    2 weeks ago

    Denver, Colorado, United States FiveTran Full time

    About the RoleFivetran is seeking a seasoned Senior Manager, Customer Success to lead our team of Commercial Customer Success Managers (CSMs). As a key member of our Customer Success organization, you will be responsible for driving growth, retention, and customer satisfaction across our customer base.Key ResponsibilitiesCoach and develop CSMs to achieve...

  • Senior Concierge Associate

    2 weeks ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    About the RoleWe are seeking a talented and team-oriented individual to join our luxury senior living community, Balfour Central Park, as a Senior Concierge Associate. Our community is located in the popular Central Park neighborhood in north Denver, offering our residents a unique and upscale living experience.Key ResponsibilitiesProvide five-star quality...

  • Compassionate Care Partner

    1 month ago

    Denver, Colorado, United States BALFOUR SENIOR CARE Full time

    Job OverviewWe are looking for dedicated and compassionate individuals to become part of our esteemed senior living community, Balfour Central Park. Here, our residents benefit from exceptional amenities and services, all within a nurturing environment that emphasizes integrity, respect, and a commitment to customer satisfaction.Why Choose...

  • Senior Manager, Customer Success Lead

    2 weeks ago

    Denver, Colorado, United States Fivetran Full time

    About the RoleFivetran is a leading provider of cloud data integration solutions, and we're seeking a seasoned Senior Manager, Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes from our...

  • Senior Manager, Customer Support Lead

    3 weeks ago

    Denver, Colorado, United States Brandfolder Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager, Customer Support to join our team at Brandfolder. As a key member of our Customer Support organization, you will be responsible for leading a team of customer support representatives and driving business outcomes through exceptional customer service.Key ResponsibilitiesLead a team of...

  • Customer Support Team Lead

    2 weeks ago

    Denver, Colorado, United States Serondanetwork Full time

    Customer Support ManagerAt Seronda Network, we are seeking a highly skilled and experienced Customer Support Manager to lead our customer support team. As a key member of our team, you will be responsible for ensuring our customers receive exceptional service and support.Key Responsibilities:Lead and manage a team of customer support representatives to...