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Customer Service Representative

2 months ago

Denver, Colorado, United States BALFOUR SENIOR CARE Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge Associate to join our team at Balfour Senior Living. As a key member of our community, you will provide exceptional service to our residents and visitors, ensuring a five-star experience in every interaction.

Key Responsibilities
  • Provide proactive and personalized concierge services to residents and visitors, anticipating their needs and delivering solutions before they are requested.
  • Work closely with the life enrichment and administrative staff to ensure seamless support and communication.
  • Utilize proficient typing and computer skills, including experience with Microsoft Office, to manage tasks and maintain accurate records.
  • Operate a switchboard with a multi-line system, responding to resident and visitor inquiries in a timely and professional manner.
  • Develop and maintain strong relationships with residents, visitors, and colleagues, demonstrating a customer-focused approach and a commitment to excellence.
Requirements
  • Proficient typing and computer skills, including experience with Microsoft Office.
  • Previous experience operating a switchboard with a multi-line system.
  • Demonstrated problem-solving skills and ability to multi-task in a fast-paced environment.
  • Ability to communicate openly, honestly, and responsibly with others, maintaining a customer-focused approach and treating everyone with respect and integrity.
  • Ability to walk or stand for the duration of your shift, lift a minimum of 30 lbs, and push/pull up to 50 lbs of resistance.
Why Work for Balfour Senior Living?
  • Healthcare coverage for eligible employees working 30 or more hours per week.
  • Medical, dental, and vision plan coverage.
  • Paid time off (PTO) and sick time for full and part-time employees.
  • Tuition Reimbursement Program.
  • Employee Referral Bonus and Employee Resident Referral Bonus Programs.