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Field Service Technician Germany

1 month ago

Fort Wayne, United States Intertape Polymer Group (IPG) Full time

Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today Find out more at .

We are now expanding into Europe with our Field Service programme. We are looking for our first European based Field Service Technicians to join our team This is an exciting opportunity to join a rapidly growing team delivering a great service for our customers.

If you are looking for a new challenge, happy to work independently and use your own initiative whilst providing a great level of service to our customer then this may be role for you...

The role: As a Field Service Technician, you are responsible for maintenance and repairs on all IPG/Better Packages products within the assigned locations and to assure continuity of customer operations. You will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Agreements.

Key Responsibilities:

  • This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers
  • Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff
  • Establish a regular Preventive Maintenance program for existing end user accounts
  • Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences
  • Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
  • Software upgrades to WAT units when required
  • Performs other duties as assigned

Essential Requirements:

  • Minimum of high school education or equivalent
  • NVQ in Mechanical/Electrical Engineering or equivalent experience (Desirable)
  • Broad knowledge and experience of electronic and electromechanical principals
  • Excellent IT skills including Microsoft suite
  • Excellent communication and customer service skills
  • Ability to understand technical diagrams and manuals
  • Ability to work independently with little supervision
  • Proven track record of keeping good records

Other Information:

We are flexible on the location of the successful candidate, this position will require regular travel.



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