Field Service Technician

2 weeks ago

Fort Wayne, United States ERS Wireless Full time

About ERS Wireless


At ERS Wireless, we pride ourselves on delivering the finest wireless voice, data, and video products in the industry, empowering our customers to enhance efficiency and bolster safety through our expertly designed systems. Serving a diverse clientele, including police officers, firefighters, healthcare professionals, educators, and skilled tradespeople, we provide reliable wireless technologies that facilitate clear communication, whether in everyday situations or emergencies. With us, our customers can trust that crucial information will reach the right person at the right time.


With a team of over 150 dedicated professionals across Indiana, Kentucky, and Illinois, we offer competitive wages based on experience, paid holidays, paid time off, 401K options, and comprehensive medical/dental insurance. As a third-generation, family-owned company, ERS Wireless deeply values the importance of family while providing the stability and resources of a large organization. If you seek a rewarding career with ample opportunities for personal growth, we invite you to join our exceptional team.


Job Description


We are looking for a Level 1 Communication Systems Technician for voice, video security and data systems to join our rapidly growing team. In this position, you will be responsible for the installation and support of communication systems. We rely on the expertise of our technicians in delivering the best service and products to our customers. To excel in this role, the ideal candidate should be customer service oriented with professional communication skills and possess a willingness to learn and be reliable.


Key Responsibilities:


  • Install, program, and maintain complex communication systems for education, healthcare, manufacturing, public safety, and other mission-critical customers.
  • Ability to troubleshoot communication systems to identify and resolve problems
  • Assist and collaborate well with the respective team, Service manager and customer.
  • Demonstrate a willingness to learn and be mentored on new technologies.
  • Ability to interpret schematics, blueprints, and diagrams.
  • Work without direct supervision for extended periods of time
  • Participate in the on-call rotation.
  • Complete necessary training and certifications


Qualifications:


  • Associate or bachelor’s degree in electronic engineering technology, Electronics and Computer Technology, or IT
  • Certified Electronics Technician Certification (CET) from ETA – preferred not required.
  • Have a mechanical aptitude and ability to use various types of hand and power tools.
  • Ability to complete reports and documentation associated with job tasks.
  • Must be detailed oriented.
  • Must have a current, valid driver’s license
  • Must be able to obtain background clearance.


Benefits


  • Health, Dental, Vision Insurance
  • Paid Holidays and Paid Time Off
  • 401(k) with match
  • Short term disability and Long term disability Insurance


Continuing Education Opportunities


ERS supports the personal and professional growth of its employees through sponsored training and certifications for all employees. For our technical staff, we offer Industry-specific training from Motorola, Avigilon, and other leading tech companies, certifications through third-party providers and professional growth training from Pryor Learning. ERS Wireless also provides on the job training and mentoring to support these training and certification efforts.


EEO Statement


ERS Wireless is proud to be an Equal Opportunity Employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider all applications for employment and do not discriminate on any basis protected by federal, state, or local law. All employment is decided based on qualifications, merit, and business need.

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