Customer Service Representative
1 month ago
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and sales support in the property & casualty insurance industry.
Professionally rewarding position focused on customer needs and service within a friendly family environment. If this appeals to you, we may be the perfect fit.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- WV Property & Casualty Insurance License required for continuous employment
- Previous experience in sales or customer service preferred
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Ability to multitask and prioritize tasks effectively
- Full-time
- Part-time
- Monday to Friday
- No weekends
- Morgantown, WV - In person, No remote
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