Vendor Performance Manager
4 months ago
You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.
The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.
Job Description
Specific ResponsibilitiesThe Vendor Performance Manager Works closely with Service Delivery Managers and Procurement Teams in transition, benchmarking and provider rationalization ensuring that the overall Governance and Process Framework are integrated for all strategic IT vendors. Key responsibilities include conducting 360o Relationship Reviews, reports on all aspects of Provider Relationship Management; supports the day-to-day administration of the Governance Framework, maintains the GovernanceLibrary, Governance Tool, Provider Profiles, Governance processes and Training. In addition, the role also provides analysis of the Provider Ecosystem and market intelligence supporting opportunities to add new providers when needed.Required Competencies:• Exceptional interpersonal skills with a proven track record of delivering measurable results.• Deep understanding of the IT and application landscape, including interdependencies with business processes.• Exceptional listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain buy-in, influence and build rapport with partners of diverse cultures and levels of expertise.• Change agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.• Strong financial acumen with experience managing large Opex and Capex budgets.• Accountability for quality deliverables with urgency and attention to detail.• Complexity management in broad organizations with competing priorities.Experience Requirements:• 5+ years managing large, global, multi-vendor IT projects.• Proficiency with core IT service concepts and strategy.• Experience managing conflict, escalations, negotiating compromise and influencing others and problem solving.• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an analytical road map for them.• Facilitation of key decisions in cross-functional projects.• Leadership and mentoring in a matrixed environment.• Successful collaboration with business leaders on digital technology strategy.Education/Certification Requirements:• Requires a Bachelor's degree from an accredited college or university preferable in a technical discipline.• Continuous Learning: Demonstrated commitment to staying updated on emerging trends and technologies in vendor management.*** Please note that this role is hybrid. Hybrid at Bose requires a minimum of three in-person days in your assigned office locationBose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.-
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