Lead Research Ops Program Manager
2 weeks ago
The Lead User Experience (UX) Research Operations Program Manager plays a crucial role in supporting and enhancing the impact, scale and efficiencies of user research. As a lead-level professional with significant knowledge in UX research and its optimization, the incumbent will work closely with UX researchers, designers and key stakeholders across the organization to contribute to UX research success. The incumbent will help optimize UX research activities by defining, establishing, and maintaining operational efficiencies to manage and scale UX research. They will craft participant recruitment processes, assist in research planning activities, manage the research tool suite and facilitate UX research knowledge management activities. The UX Research Operations Program Manager will leverage their strong communication skills and UX expertise to define, share and socialize the value of UX research throughout the organization. This role requires experience in UX/UI design and research principles, practices, and methodologies, project management skills and collaboration abilities to work effectively across teams.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Create and implement processes for finding, recruiting, screening, scheduling, and compensating a diverse group of research-study participants (participant management) Lead and support the development of research strategies, timelines, and plans to facilitate research. Craft research proposals and present plans to internal stakeholders (research planning) Understand methodology best practices and techniques, collaborating with UX researchers to define standard processes and approach for executing research initiatives while leading the creation of research playbooks. Proactively identify internal processes, templates, and guidelines to improve team optimization and documentation (methodology) Take ownership of managing specific research tools and software, ensuring they are up to date and accessible to the research team, and providing basic training or support as needed. (tooling) Contribute to the creation and maintenance of documentation standards for research processes and champion the consistency and clarity in research documentation and reporting. Organize data across research studies and ensuring that it is findable and accessible to others. (knowledge management) Support the management of specific aspects of user research projects, including participant scheduling, stakeholder coordination, participant compensation, and working to have a smooth execution of research activities. (coordination) Define processes and approach for maintaining research data, including participant information, consent forms, and research findings, while ensuring compliance with data privacy regulations. (research data management) Take the initiative to establish effective communications to cross-functional teams, UX team and stakeholders, facilitating knowledge sharing and coaching sessions in collaboration with researchers and UX management. Craft educational materials and execute special projects to enable people who do research to hone their skills while building culture in collaboration with researchers and the design thinking team Define and track Key Performance Indicators (KPI’s) for the Research team, support the creation of case studies and impact stories. Create and maintain a portfolio of all upcoming and active studies, and align with internal partners as needed Manage capacity planning for UX Research by analyzing current and future business needs, researcher availability and implement capacity plans that ensure optimal resource utilization. Give presentations to internal stakeholders on the UX research practice, research proposals, and other pertinent topics.Education
Required Bachelor's degree in design, business, Computer Science, psychology, anthropology or human-computer interaction or in lieu of degree, at least 9 years of experience in designing and researching for user experiencesSkills and Experience
6+ years of experience conducting research as a UX practitioner 6+ years of experience working with internal clients and/or external agencies/partners. 2+ years of experience leading complex research projects Experience in leading teams, managing stakeholders, and experience working in complex, cross-functional environment Experience executing UX research methodologies – . interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process. Knowledge of project management methodologies, tools, and industry best practices Experience prioritizing and managing time efficientlyTechnical Skills
Strategy Research Planning Workshop Facilitation Qualitative and Quantitative Research Project Management Methodology Project estimation and budgeting User-Centered Design Principles Project data analysis and insightsThis position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.
This position is eligible to work in the office three days a week and has the option to work remotely two days a week.
-
Lead Research Ops Program Manager
2 weeks ago
Cleveland, United States Sherwin-Williams Full timeThe Lead User Experience (UX) Research Operations Program Manager plays a crucial role in supporting and enhancing the impact, scale and efficiencies of user research. As a lead-level professional with significant knowledge in UX research and its optimization, the incumbent will work closely with UX researchers, designers and key stakeholders across the...
-
Lead Research Operations Program Manager
1 week ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob Title: Lead Research Operations Program ManagerThe Sherwin-Williams Company is seeking a highly skilled Lead Research Operations Program Manager to join our team. As a key member of our UX Research Operations team, you will play a critical role in supporting and enhancing the impact, scale, and efficiencies of user research.Key Responsibilities:Create...
-
Research Analyst Intern
1 day ago
Cleveland, Ohio, United States Cleveland Research Full timeJoin Our Team as a Research InternCleveland Research is a leading independent research firm, headquartered in Cleveland, Ohio. We are seeking highly motivated and detail-oriented individuals to join our team as Research Interns.As a Research Intern, you will work closely with our experienced research team to develop and maintain relationships with industry...
-
Research Analyst Intern
4 days ago
Cleveland, Ohio, United States Cleveland Research Full timeResearch Internship OpportunityCleveland Research is an employee-owned, independent research firm headquartered in Cleveland, Ohio. We are seeking a highly motivated and detail-oriented Research Intern to join our team for the summer of 2025.Responsibilities:Develop and maintain relationships with industry sourcesBuild and update financial models for each...
-
Construction Co-op Opportunity
2 weeks ago
Cleveland, Ohio, United States NRP Group Full timeConstruction Co-op Program OverviewThe NRP Group is offering a unique opportunity for students to gain hands-on experience in the construction industry through our Construction Co-op Program. As a Field Engineer Co-op, you will work closely with our experienced construction team to develop valuable skills and knowledge in project management, quality control,...
-
Research Intern- Summer 2025
4 weeks ago
Cleveland, United States Cleveland Research Company Full timeJob DescriptionJob DescriptionResearch Intern- Summer 2025Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150...
-
Research Intern- Summer 2025
4 weeks ago
Cleveland, United States Cleveland Research Company Full timeJob DescriptionJob DescriptionResearch Intern- Summer 2025Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150...
-
Equity Research Associate- Entry Level
4 months ago
Cleveland, United States Cleveland Research Company Full timeJob DescriptionJob DescriptionEquity Research AssociateHave immediate impact | Be passionate about what you do | Grow with usCleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150...
-
Research Analyst Intern
6 days ago
Cleveland, Ohio, United States Cleveland Research Company Full timeJob OpportunityCleveland Research Company is an employee-owned, independent research firm that provides high-quality research to investors and industries. We are seeking a highly motivated and detail-oriented Research Intern to join our team.Responsibilities:Assist in the production of written reports to be distributed to our institutional money manager...
-
Market Research Associate- Entry Level
4 months ago
Cleveland, United States Cleveland Research Company Full timeJob DescriptionJob DescriptionMarket Research AssociateHave immediate impact | Be passionate about what you do | Grow with usCleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150...
-
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob SummaryThe Sherwin-Williams Company is seeking a highly motivated and detail-oriented Co-op to join our Global Learning and Organizational Development Team in the Performance Coatings Group. As a Co-op, you will provide comprehensive support to our team, focusing on training and development programs related to inclusion and diversity.Key...
-
Construction Co-op Opportunity
1 week ago
Cleveland, Ohio, United States NRP Group Full timeJoin Our Award-Winning Construction TeamWe are seeking highly motivated and detail-oriented students to join our Construction Co-op Program at The NRP Group. As a Field Engineer Co-op, you will have the opportunity to gain hands-on experience in the multi-family housing industry, working alongside our experienced construction team to deliver award-winning...
-
Construction Co-Op
4 weeks ago
Cleveland, United States NRP Group Full timeCome join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and...
-
Electrical Engineering Co-op
2 weeks ago
Cleveland, Ohio, United States Eaton Full timeAbout the RoleEaton's Electrical Engineering Services Systems Division is seeking a Field Service Engineering Co-op to join our team for the Fall 2024 and Spring 2025 semesters.Key ResponsibilitiesProvide technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training, and modification of electrical power...
-
Digital Marketing Co-Op
6 days ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob SummaryThe Digital Marketing Co-Op will work within a robust eBusiness support team to enhance the Sherwin-Williams brand presence online, improve organic search results, and drive sales online and in-stores.Key ResponsibilitiesAssist in coordinating strategies for content optimization, link building, website improvements, local SEO enhancements, and...
-
Construction Co-Op | Spring 2025
3 weeks ago
Cleveland, United States NRP Group Full timeCome join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and...
-
Program Manager for Foster Care Services
1 month ago
Cleveland, Ohio, United States National Youth Advocate Program Full timeJob OverviewLocationCleveland, OHRequired EducationGraduate DegreeSectorNonprofit - Social ServicesPosition SummaryFoster Care Program Manager; LISW-S or LPCC-SCompensation: $70,000-75,000The Foster Care Program Manager is responsible for supervising designated personnel and ensuring adherence to the program's contractual obligations.Key...
-
Tax Research Manager
1 week ago
Cleveland, Ohio, United States KPMG Full timeBusiness Title:Manager, Tax Research and PlanningRequisition Number:GL: 4Function:Business Support ServicesArea of Interest:Finance & Accounting Partner TaxesDescription:KPMG is a leading professional services firm that provides audit, tax, and advisory services to organizations in various industries. We are seeking a Manager, Tax Research and Planning to...
-
HR- L&OD Co-Op
1 week ago
Cleveland, United States Sherwin-Williams Full timeThe L&OD Co-op position will be responsible for providing comprehensive support to our Global Learning and Organizational Development Team in the Performance Coatings Group. This position will be responsible for providing support on training and development programs related to inclusion and diversity. Job duties include contact with...
-
Construction Co-op Opportunity
2 weeks ago
Cleveland, Ohio, United States NRP Group Full timeConstruction Co-op Program OverviewThe NRP Group is offering a unique opportunity for students to gain hands-on experience in the construction industry through our Construction Co-op Program. As a Field Engineer Co-op, you will work alongside our experienced construction team to develop valuable skills and knowledge in the multi-family housing...
