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Customer Service

4 months ago

Las Vegas, United States Tech Providers, Inc. Full time
Title: Customer Service
Location: Las Vegas, NV (Onsite)
Duration: 12+ Month Contract with the possibility of extension
 
Primary Responsibilities
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about clients and ancillary partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat, and email support.
The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.E. Take the call and handle internally vs. Transfer or provide other contacts).
 
Job Requirements:
Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.