Customer Service Representative
4 weeks ago
Position: Customer Service Representative
Location: Las Vegas, NV
Employment Type: Full-time
Department: Customer Service
Reports to: Customer Service Manager
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility is to deliver an exceptional customer experience by assisting customers with inquiries, resolving issues, and providing information about our products and services. You will handle inbound and outbound communications via phone, email, live chat, and social media to ensure customer satisfaction.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Resolve customer issues efficiently and with empathy.
- Provide accurate product and service information.
- Guide customers through the purchasing process or troubleshooting steps.
- Maintain customer records and update relevant databases with detailed notes.
- Work collaboratively with internal teams (sales, technical support, etc.) to solve customer concerns.
- Escalate unresolved issues to the appropriate team or supervisor when necessary.
- Monitor and follow up on customer feedback to improve service quality.
- Adhere to company policies and procedures while maintaining a positive and professional demeanor.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a college degree is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Patience and the ability to remain calm under pressure.
- Attention to detail and strong organizational skills.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
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