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Floor Manager

1 month ago

Lahaina, United States Na Hoaloha Ekolu Full time

Our Performance Expectations are:
The Restaurant Manager is responsible for every aspect the guest's and staff's experience. The Restaurant Manager reports to the Restaurant General Manager.
· Participate in training and performance reviews for service staff, following the standards set for each outlet and using the passport as a base guide
· Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
· Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurant's General Manager or Partner
· Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
· Greets guests and delivers the Leoda's experience to each
· Knows regulars by name and tracks their seating and dining preferences
· Passes all training requirements required of front line staff positions within 6 months
· Helps Maintains inventory of service products, glassware, silver, uniforms
· Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
· Regularly teaches staff workshops
· Updates Point of Sale systems as needed
· Leads daily pre-shifts and attends monthly staff meetings
· Establishes and maintains good communication and a positive working relationship with Restaurant Managers and General Manager, Chef and Back of the House staff

The Success Patterns for this position are:
· Restaurant experience strongly preferred
· Has worked in a high-volume restaurant service environment
· Has an appreciation for and working knowledge of really good food
· Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
· Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
· Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
· Has experience in the training and development of staff members
· Is self-directed and able to work independently, as well as be an integral member of the management team
· Has the ability to deliver the branded Experience to every customer.
· Likes to work holidays, weekends, events, and other peak periods of the restaurant

Successful Candidates will have the following Personal Characteristics:
· Leadership style consistent with Hoaloha Na Eha team management
· An outgoing personality who can create and build energy around them
· Excellent verbal and written communication skills
· Passionate about great food and great service
· Excellent planning, organization, and coordination skills
· Comfortable making decisions and problem solving. Can handle complexity and paradox
· High level of interest in learning about food, people, and business
· Possesses strong interpersonal skills and able to work easily with diverse people and groups

Restaurant Manager

Job Posted by ApplicantPro

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