Restaurant Manager

4 weeks ago

Lahaina, United States Marriott International Full time

Job Number 23209738

Job Category Food and Beverage & Culinary

Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Ensures and maintains the productivity level of employees.
* Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
* Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
* Ensures compliance with all applicable laws and regulations.
* Ensures compliance with food handling and sanitation standards.
* Ensures staff understands local, state and Federal liquor laws.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Establishes guidelines so employees understand expectations and parameters.
* Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Empowers employees to provide excellent customer service.
* Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
* Handles guest problems and complaints.
* Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
* Ensures corrective action is taken to continuously improve service results.
* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
* Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
* Ensures employees are treated fairly and equitably. Strives to improve employee retention.
* Ensures employees receive on-going training to understand guest expectations.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Strives to improve service performance.
* Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Assists servers and hosts on the floor during meal periods and high demand times.
* Recognizes good quality products and presentations.
* Supervises daily shift operations in absence of Assistant Restaurant Manager.
* Oversees the financial aspects of the department including purchasing and payment of invoices.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Restaurant Manager

    5 days ago

    Lahaina, United States Lahaina Restaurant Full time

    Job DescriptionJob DescriptionProvide the highest level of service to our guests in an incredibly friendly atmosphere. Provide support to the General Manager by overseeing the restaurant Front of House (FOH) department, maintaining the success and development of the program while achieving department and financial goals. Managers are responsible to perform...

  • Restaurant Manager

    2 months ago

    Lahaina, United States Lahaina Restaurant Full time

    Job DescriptionJob DescriptionProvide the highest level of service to our guests in an incredibly friendly atmosphere. Provide support to the General Manager by overseeing the restaurant Front of House (FOH) department, maintaining the success and development of the program while achieving department and financial goals. Managers are responsible to perform...

  • Restaurant Manager

    2 months ago

    Lahaina, United States Maui Brewing Company Full time

    Provide the highest level of service to our guests in an incredibly friendly atmosphere. Provide support to the General Manager by overseeing the restaurant Front of House (FOH) department, maintaining the success and development of the program while achieving department and financial goals. Managers are responsible to perform duties of all restaurant...

  • Restaurant Floor Manager

    4 weeks ago

    Lahaina, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant Floor ManagerUpscale Casual - Industry ProfessionalWe are in search of a Restaurant Manager that will always strive to meet and exceed expectations for our guests and our team members daily. To become the Restaurant Manager of this upscale casual establishment, apply today for our location in West Maui, HI. We employ...

  • Restaurant General Manager

    2 weeks ago

    Lahaina, Hawaii, United States Gecko Hospitality Full time

    Job Description Job Description Restaurant General ManagerUpscale Casual Our company is looking for a dedicated Restaurant General Manager that can keep up with our fast-paced serving style. If this sounds like you, apply today for our location in West Maui, HI Our menu features an array of both local and international cuisine, with a focus on sourcing the...

  • Restaurant General Manager

    5 days ago

    Lahaina, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant General ManagerUpscale CasualOur company is looking for a dedicated Restaurant General Manager that can keep up with our fast-paced serving style. If this sounds like you, apply today for our location in West Maui, HI!Our menu features an array of both local and international cuisine, with a focus on sourcing the...

  • Restaurant General Manager

    4 weeks ago

    Lahaina, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant General ManagerUpscale CasualOur company is looking for a dedicated Restaurant General Manager that can keep up with our fast-paced serving style. If this sounds like you, apply today for our location in West Maui, HI!Our menu features an array of both local and international cuisine, with a focus on sourcing the...

  • Restaurant Manager>

    1 week ago

    Lahaina, United States Marriott Full time

    Marriott Hotels - 2605 Kaanapali Parkway [Assistant Restaurant Manager / Team Lead] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an...

  • Restaurant General Manager

    4 weeks ago

    Lahaina, United States Taco Bell Full time

    Restaurant General Manager Lahaina, HI Compensation and Benefits: * Competitive salary * Eligible for quarterly bonus incentives * Medical benefits (drug, dental and vision) * Free employee meals * Additional 25% employee discount at Hawaii Pizza Hut and Taco Bell locations * Paid vacation * Paid sick leave * 401(k) retirement plan * Group life...

  • Restaurant General Manager

    5 days ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    Job DescriptionJob DescriptionOur Performance Expectations are:The Restaurant Manager is responsible for every aspect the guest's and staff's experience. The Restaurant Manager reports to the Restaurant General Manager. · Participate in training and performance reviews for service staff, following the standards set for each outlet and using the...

  • Director of Restaurants

    4 weeks ago

    Lahaina, United States Marriott International Full time

    Job Number 24084301 Job Category Food and Beverage & Culinary Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility include...

  • Director of Restaurants

    4 weeks ago

    Lahaina, United States Marriott Full time

    **Job Number** 24084301 **Job Category** Food and Beverage & Culinary **Location** Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages all restaurant operations and staff on a daily basis. Areas...

  • Director of Restaurants

    3 weeks ago

    Lahaina, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and...

  • Restaurant Server

    4 weeks ago

    Lahaina, United States Royal Lahaina Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Floor Manager

    4 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    Job DescriptionJob DescriptionOur Performance Expectations are:The Restaurant Manager is responsible for every aspect the guest's and staff's experience. The Restaurant Manager reports to the Restaurant General Manager. · Participate in training and performance reviews for service staff, following the standards set for each outlet and using the...

  • Shift Manager>

    1 week ago

    Lahaina, United States Wendy's Full time

    Wendy's - 1221 HONOAPIILANI HWY [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...

  • Food and Beverage Manager

    3 weeks ago

    Lahaina, United States Marriott Full time

    Marriott Food and Beverage Manager Lahaina , Hawaii Apply Now Job Category Food and Beverage & Culinary Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and...

  • Food and Beverage Manager

    3 weeks ago

    Lahaina, United States Marriott International Inc Full time

    Job Number 24086605 Job Category Food and Beverage & Culinary Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary,...

  • Food and Beverage Manager

    4 weeks ago

    Lahaina, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and...

  • Food and Beverage Manager

    2 weeks ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and...