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Service Support Representative

1 month ago

Long Beach, United States Kelly Services, Inc. Full time
Apply Today  (Service Support Representative)
Job location: Long Beach, CA (90815)
Shift: Tuesday - Sunday
Hours: 6:00am 3:00pm 
Compensation: $20-$22
Type: Temp- Full time, with opportunity to be hired Full time with Company. 

We are actively searching for a Services Support Representative, you will be responsible for receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and coordinating appropriate team members. This also includes, documenting cases, and coordinating appointments with our service field support team as well as updating other colleagues regarding any changes or cancellations and follow up calls to be made.

HERE'S WHAT YOU'LL BE DOING: Training provided.
  • Handling troubleshooting, complaints and repair requests for equipment and products for the beauty industry using a specifically designed medical device.
  • Keeping meticulous records and technical support logs, follows established company procedures and but not limited to solving problems over the phone.
  • Arranges for repair of equipment as well as sends out loaners (as necessary) if troubleshooting fails.
  • Managing onsite equipment repair, including maintenance, troubleshooting and test tasks.
  • Production of timely and detailed service reports.
  • Troubleshoot simple to complex issues.

Requirements: 
•Comfortable working at a fast pace. 
•Able to lift or move 25 – 50 lbs.
•Comfortable bending, standing, and kneeling  
•Comfortable with working overtime when required
•Have previous experience in a warehousing, manufacturing environment as well as office setting.
Customer service oriented (office setting, over the phone)
Excellent oral / written communication
Ability to work as a team or independently.
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.