FT Customer Experience Manager

2 months ago

North Riverside, United States Michaels Full time
Store - CHI-NORTH RIVERSIDE, ILQue ferez-vous?

Offrir une expérience de magasinage centrée sur la clientèle en gérant et en
obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes.
Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin
pour tenir nos promesses de marque. Offrir un service à la clientèle courtois.

Activités principales

• Aider le directeur du magasin à gérer et à assurer le respect des procédures opérationnelles normalisées (PON) et des programmes de l’entreprise pour assurer la conformité aux lois et règlements applicables, assurer la mise en pratique des politiques et des normes de l’entreprise et tenir l’équipe responsable des conditions du magasin et des résultats obtenus.

• S’assurer que les politiques et les procédures à l’aire des caisses sont respectées, atteindre les IRC et gérer l’équipe afin que les membres atteignent les IRC liés à leur poste.

• Planifier et diriger l’exécution des cours et des événements en magasin en fonction du programme de l’entreprise.

• Diriger les processus omnicanaux. • Gérer et exécuter les programmes de prévention des pertes et de sécurité. • Aider avec le processus de compte de l’argent et des dépôts bancaires. • Aider avec les processus liés aux stocks, ce qui comprend les retours aux fournisseurs (RAF) et les activités d’avis préalables à l’expédition (APE) au besoin. • Aider à intégrer les nouveaux membres d’équipe. Révision effectuée en février 2023

• Former, observer et encadrer l’équipe du service à la clientèle (sur la surface de vente et aux caisses) pour obtenir des résultats, participer au processus de gestion du rendement, soutenir le développement des talents de votre équipe, utiliser les compétences de leadership pour le développement personnel continu.

• Agir en tant que gérant en service (GES). • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l’engagement envers la vision et les valeurs de l’entreprise, projeter une image positive et servir de modèle pour les autres.

• Accueillir les clients, les aider à trouver les produits et offrir des solutions.

• Participer aux processus de déchargement du camion et de remplissage des présentoirs pour assurer que les normes des livraisons par camion sont suivies et que le budget est respecté.

• Gérer et exécuter les programmes de prévention des pertes et de sécurité.

• Avoir une formation multidisciplinaire pour la vente et la production dans l’encadrement sur mesure.

• Dans certains magasins où il n'y a pas de gérants de l'encadrement, les responsabilités comprennent également : la livraison de solutions d'encadrement sur mesure de haute qualité à nos clients dans les délais prévus, en planifiant et en gérant l'exécution de la charge de travail de l'encadrement en partenariat avec le directeur du magasin.

Type d’expérience préférable requis pour le poste.

• Expérience de gestion d’un commerce de détail préférable

Exigences physiques et environnementales (CD, Artistree, magasins) La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l’employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.

Environnement de travail • Habileté à rester debout pendant de longues périodes • Habileté à se déplacer dans le magasin • Se courber, soulever, transporter, atteindre et s’étirer fréquemment • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire. • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l’extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l’atelier d’encadrement comporte une machine de coupe du verre et une presse à Révision effectuée en février 2023 Page 3 • Si vous avez besoin d'aide pour accomplir ces fonctions essentielles de l'emploi, veuillez contacter votre supérieur hiérarchique afin que nous puissions entamer le processus interactif avec vous pour déterminer si un accommodement raisonnable est possible. chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)


CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Manager

    1 month ago

    Riverside, Illinois, United States Michaels Stores Full time

    Job DescriptionJob Title: Customer Experience ManagerJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.Key...

  • FT Customer Service

    4 months ago

    North Augusta, United States Check 'n Go Full time

    FT Customer Service Representative-1022 page is loaded **FT Customer Service Representative-1022** **FT Customer Service Representative-1022** locationsNorth Augusta, SC time typeFull time posted onPosted 2 Days Ago job requisition idR0015625 **Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key...

  • Customer Experience Manager

    2 weeks ago

    North Kingstown, Rhode Island, United States AmWINS Group Full time

    PurposeThe Customer Care Manager plays a pivotal role in overseeing daily operations and team members, ensuring efficiency, cost-effectiveness, and absolute customer satisfaction in a complex, inbound Customer Care center. This role focuses on supporting our Medicare Part D and PBM business by providing a high level of service to Medicare Part D and...

  • Customer Experience Manager

    1 week ago

    North Kingstown, Rhode Island, United States ConsultNet Full time

    Customer Care Manager Job DescriptionThe Customer Care Manager plays a pivotal role in ensuring the delivery of exceptional customer experiences in a complex, inbound Customer Care environment. This position is responsible for supervising daily operations and team members, driving efficiency, cost-effectiveness, and absolute customer satisfaction.Key...

  • Customer Experience Manager

    4 weeks ago

    North Conway, New Hampshire, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a Customer Experience Supervisor, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service.Key ResponsibilitiesCustomer Experience: Create a...

  • Customer Experience Manager

    4 weeks ago

    North Haven, Connecticut, United States Global Partners LP Full time

    Global Partners LP - Alltown Wilbur Cross PKWY Northbound [Customer Service Role] As a Customer Service Role at Global Partners LP, you'll: Deliver Exceptional Customer Experience Ensure a quality buying experience for all customers, providing personalized attention and resolving any issues promptly. Lead and Develop Team Members Coach and direct...

  • Customer Experience Manager

    4 weeks ago

    North Haven, Connecticut, United States Global Partners LP Full time

    Global Partners LP - Alltown Wilbur Cross PKWY Northbound [Customer Service Role] As a Customer Service Role at Global Partners LP, you'll: Deliver Exceptional Customer Experience Ensure a quality buying experience for all customers, providing personalized support and resolving issues efficiently. Lead and Develop Team Members Coach and direct employees...

  • Customer Experience Manager

    1 month ago

    Cary, North Carolina, United States On Tops Roofing Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Manager to join our team at On Tops Roofing. As a key member of our customer experience team, you will be responsible for ensuring that every customer interaction is positive and memorable.Key Responsibilities:Provide exceptional customer service over the phone, addressing...

  • Customer Experience Manager

    1 month ago

    North Haven, Connecticut, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure a high level of customer satisfaction by providing...

  • Sales Associate

    4 weeks ago

    Riverside, California, United States Carter's Full time

    About Carter'sCarter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. As a Sales Associate, you will be part of a dynamic team that values customer satisfaction, teamwork, and growth.Job SummaryWe are seeking a Sales Associate to join our team, providing exceptional customer service and...

  • Retail Experience Manager

    4 weeks ago

    Riverside, California, United States Best Buy Careers Full time

    About the RoleWe're seeking a highly skilled Retail Experience Supervisor to join our team at Best Buy Careers. As a Retail Experience Supervisor, you'll play a critical role in inspiring employees to deliver exceptional customer experiences.Key ResponsibilitiesMaintain Positive Customer and Employee ExperiencesDrive Localized Customer and Employee...

  • Team Member

    4 weeks ago

    Riverside, California, United States 7 Leaves Cafe Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at 7 Leaves Cafe. As a Team Member, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our cafe.Key ResponsibilitiesCustomer Service: Provide outstanding customer service by interacting with customers...

  • Senior Bookseller

    4 months ago

    Riverside, United States Barnes & Noble Full time

    **Senior Bookseller - FT** **Location** CA - Riverside - Galleria at Tyler - 2083 **Classification** Full-Time **Job Summary** As a senior bookseller, you use your exemplary knowledge, passion and expertise regarding books to ensure a vibrant and curated bookstore executed to our standards. You support new booksellers through mentorship and guidance,...

  • FT Assistant General Manager

    6 days ago

    North Miami Beach, Florida, United States Tory Burch Full time

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory Burch's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension between classic and modern styles. As a FT Assistant General Manager, you will be part of a dynamic...

  • Sales Manager

    4 weeks ago

    North Conway, New Hampshire, United States Carter's Full time

    About Carter'sCarter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. With a strong brand portfolio, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, we offer a wide range of products that cater to the needs of growing families.Job SummaryWe are seeking a highly motivated and...

  • Sales Manager

    4 weeks ago

    North Conway, New Hampshire, United States Carters Full time

    About Carter'sCarter's is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, Carter's and OshKosh B'gosh, are two of the most recognized brands in the marketplace.Job SummaryWe're seeking a Full-Time Sales Manager to join our team. As a Sales Manager, you will be the first face of the brand for...

  • Store Associate

    3 months ago

    Riverside, United States Kum & Go, LC Full time

    **Store Associate - Food - FT** **Job Location** Riverside, Iowa **Req ID** R28750 What Your Schedule will be: * Monday OFF * Tuesday OFF * Wednesday 12:30pm-8:30pm * Thursday 12:30pm-8:30pm * Friday 10:00am-6:00pm * Saturday 5:00am-1:00pm * Sunday 5:00am-1:00pm Fresh food made to order. Its one of the many reasons why were so successful. And our Store...

  • Sales Associate

    4 weeks ago

    Riverside, California, United States See's Candies Full time

    About the RoleWe are seeking enthusiastic individuals who are passionate about delivering exceptional customer experiences. As a Sales Associate at See's Candies, you will play a vital role in creating memorable interactions with our customers.Key ResponsibilitiesProvide outstanding customer service and supportAssist customers in finding the perfect treats...

  • Customer Service Manager

    2 weeks ago

    Riverside, California, United States Fine Mexican Food Products Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer service team at Fine Mexican Food Products Inc. The ideal candidate will have a strong background in customer service, sales, or related fields, and be able to build rapport with clients, prioritize tasks, and maintain a positive and professional demeanor.Key...

  • Customer Experience Coordinator

    2 weeks ago

    North Platte, Nebraska, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...