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Customer Order Specialist
3 months ago
Job Description
Customer Order Specialist-(2402336)
Description
Accelerated pay based on your experience. Benefits such as medical, dental, vision, and company-paid life insurance. 401(k) with annual company match.
Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.
The Customer Order Management Specialist processes all special system requirements affecting customer orders for base business ingredients as well as national, regional, test, and premium promotional items. They ensure the successful execution of customer program objectives in a timely and cost-effective manner and contribute to providing 24-7 on-call support coverage.
Process all system requirements related to program execution including master order guide maintenance, customer/parent/group item restrictions, auto-shipment creation/merge, order acknowledgements, item substitutions, and text messages for base business, national, regional, test and premium orders to support the Chain Management team in managing KFC, Taco Bell, Pizza Hut, LJS, A&W, Arbys, Panda Express, Checkers/Rally’s, Jack in the Box and Sonic program execution effectively and efficiently. Answer and respond to inquiries received on the COM customer service 800# line and through email correspondence to ensure customer order requests or ordering exceptions are resolved timely and accurately, including support of the 24 X 7 rotating on-call schedule. Correspond with Chain Promotions team to obtain necessary program information, discuss processing options, review inventory requirements and resolve processing obstacles that may arise throughout the program execution. Create ad hoc reports to compile accurate customer, item, and sales data used in programs. This position may have additional duties. Special projects may be assigned at the position supervisor's discretion.MINIMUM QUALIFICATIONS & REQUIREMENTS:
At least 2 years of internal McLane experience is desired. Knowledge of JDE Restrictions, Substitutions, Item Master, Customer Address Book, and Order Entry modules is desired. A solid understanding of the national account business is desired. Have excellent, proven customer service skills. Be proficient with Microsoft Office programs (Excel, Outlook, Word). Candidates may be subject to a background check and drug screen, in accordance with applicable laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location
:United States-Texas-Carrollton
Work Locations
:FS800 SC Carrollton Suprt Cntr2085 Midway RdCarrollton75006
Job
:Merchandising/Supply Chain
Schedule
:Full-time
Shift
:1st - Day
Employee Status
:Regular