Full Time Guest Services Representative

3 weeks ago

Austin, United States Hendrick Automotive Group Full time
Audi South AustinLocation: 4738 S IH 35 Frontage Rd, Austin, Texas 78745

Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility) Provides new hire Customer Management training when requested Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

√ High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

√ up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.

Certificates and Licenses:

o Valid Driver’s License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.

Environment Demands:

Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. 

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

  • Guest Services Representative

    3 days ago

    Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

    **Job Title**: Guest Services Representative **Reports To**: Front Office Supervisor **About Us**: Join our team at Fairfield Inn & Suites Austin Downtown, managed by RGB Hospitality, where we're dedicated to providing unforgettable experiences for our guests. Located in the vibrant Downtown/Rainey district, our hotel boasts 130 stylish rooms spread across...

  • Guest Services Representative

    4 weeks ago

    Austin, United States McDonald's Restaurants Full time

    We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Brand Ambassadors to work in our restaurant between the ho Guest Service, Representative, Guest, Brand Ambassador, Retail

  • Guest Service Representative

    2 weeks ago

    Austin, United States Towneplace Suites by Marriott Austin Round Rock Full time

    **Vista Host**, with more than 35 properties nationwide, is seeking **Guest Service Representatives **for the **Towneplace Suites Austin Round Rock. **Our extended-stay hotel provides easy access to popular attractions, including La Frontera Village, Old Settlers Park, Dell Diamond, The Domain®, Typhoon Texas Waterpark and the Austin Aquarium. Dell...

  • Guest Service Representative

    3 weeks ago

    Austin, United States Holiday Inn - Austin Midtown TX Full time

    **Holiday Inn - Front Desk/Guest Service Representative **Starting wage $17 / hour** Holiday Inn is looking for a professional Guest Service Representative. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire...

  • Guest Service Representative

    6 days ago

    Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

    **Job Title**: Guest Service Representative **Company**: RGB Hospitality **Reports To**: Front Office Supervisor **About Us**: Join our team at the Fairfield by Marriott Austin Downtown, managed by RGB Hospitality, where we're dedicated to providing exceptional experiences to our guests. Nestled in the vibrant heart of Downtown/Rainey, our hotel boasts 130...

  • Guest Service Representative

    1 week ago

    Austin, United States Nothing Bundt Cakes Full time

    **TITLE**:Guest Service Representative** **LOCATION: Austin Mueller** **REPORTS TO: Bakery Manager** **Position Summary**: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...

  • Guest Services Representative

    24 hours ago

    Austin, United States Home2 SuitesHampton East Austin (New Build) Full time

    **POSITION TITLE**: Guest Service Representative **REPORTS TO**: Guest Service Manager/ Assistant General Manager / General Manager ***: A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role...

  • Guest Service Representative

    2 weeks ago

    Austin, United States Edit Tx Austin Area LLC dba Tide Cleaners Full time

    Job DescriptionJob DescriptionGuest Service Representative - Dry StoreReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable...

  • Guest Service Representative

    4 weeks ago

    Austin, United States Bluegreen Vacations Full time

    Location: Location: Guest Service Representative in Austin, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at the **Barton Creek Square** will serve two primary functions at the guest service desk (GSD) in Simon malls at **2901 S Capital of Texas Hwy, Austin, TX 78746.** ...

  • Guest Services Representative

    1 week ago

    Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

    **Job Title**: Guest Services Representative AM **Reports To**: Operations Supervisor **About Us**: RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant...

  • Guest Services Representative

    1 week ago

    Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

    **Job Title**: Guest Services Representative **Reports To**: Operations Supervisor **About Us**: RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant...

  • Guest Services Agent

    2 weeks ago

    Austin, United States Compass Group USA Full time

    We are hiring immediately for a full time **GUEST SERVICES AGENT **position. - ** Schedule**: Full time schedule. Monday - Friday, hours may vary. Must be able to work some weekends. More details upon interview. - ** Requirement**: Previous hospitality and customer service experience highly preferred. - _Internal Employee Referral Bonus Available_ - ** Pay...

  • Guest Representative

    3 weeks ago

    Austin, United States Archer Full time

    Pay Range: $17 - $19 per hour ARCHER HOTEL AUSTIN Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and more than 16,000 sq. ft. of indoor and outdoor meeting and event space. The AAA Four...

  • Guest Service Associate

    3 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    As a Guest Service Associates at Sprinkles, you’ll be the point of contact for our guests calling through the hotline, ensuring they receive exceptional service and assistance. You will handle including calls and emails, process orders, address guest inquiries and concerns, and promote our sweet treats! This role is perfect for candidates with a background...

  • Guest Service Associate

    2 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    As a Guest Service Associates at Sprinkles, you’ll be the point of contact for our guests calling through the hotline, ensuring they receive exceptional service and assistance. You will handle including calls and emails, process orders, address guest inquiries and concerns, and promote our sweet treats! This role is perfect for candidates with a background...

  • Guest Service Associate

    2 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    Job DescriptionJob DescriptionAs a Guest Service Associates at Sprinkles, you’ll be the point of contact for our guests calling through the hotline, ensuring they receive exceptional service and assistance. You will handle including calls and emails, process orders, address guest inquiries and concerns, and promote our sweet treats! This role is perfect...

  • Guest Representative

    2 weeks ago

    Austin, United States aloft.com Full time

    Pay Rate: $17.50 per hour ALOFT AUSTIN AT THE DOMAIN Aloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re:fuel by Aloft café, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on...

  • Guest Representative

    2 weeks ago

    Austin, United States aloft.com Full time

    Pay Rate: $17.50 per hour ALOFT AUSTIN AT THE DOMAIN Aloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re:fuel by Aloft café, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on...

  • Guest Service Representative

    3 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    **Perks of Working with Sprinkles**: - Positive workplace culture - DailyPay - flexible pay options - Referral Bonus Program - earn extra money while working with friends - Free Cupcakes - Closed on Thanksgiving & Christmas - Various development and growth opportunities with defined career path - Make a positive impact - Sprinkles partners with several...

  • Guest Service Representative

    1 week ago

    Austin, United States Sprinkles Cupcakes Full time

    **Perks of Working with Sprinkles**: - Positive workplace culture - DailyPay - flexible pay options - Referral Bonus Program - earn extra money while working with friends - Free Cupcakes - Closed on Thanksgiving & Christmas - Various development and growth opportunities with defined career path - Make a positive impact - Sprinkles partners with several...