Guest Service Representative

4 weeks ago


Austin, United States Sprinkles Cupcakes Full time

**Perks of Working with Sprinkles**:

- Positive workplace culture
- DailyPay
- flexible pay options
- Referral Bonus Program - earn extra money while working with friends
- Free Cupcakes
- Closed on Thanksgiving & Christmas
- Various development and growth opportunities with defined career path
- Make a positive impact - Sprinkles partners with several charities and community organizations

**Responsibilities**:

- Answer an average of 30-60 calls per day (60-100 call per day during holidays) a positive, enthusiastic, and professional attitude always.
- Address guest inquiries, concerns, and feedback in a timely and courteous manner, directing to appropriate bakeries or departments, when needed.
- Promote Sprinkles products and promotions to guests, upselling and cross-selling when appropriate.
- Act as a liaison between bakeries and guests for custom and catering orders.
- Handle guest complaints and resolve issues with empathy and urgency, escalating to management when necessary.
- Utilize our online payment system to process payments and facilitate returns and other transactions for guests, both online and over the phone.
- Perform other duties as assigned to support the overall success of the organization.

**Skills & Knowledge**:

- 1+ years of prior experience in hospitality, restaurant, or similar industries
- Excellent communication skills, both written and verbal
- Committed to providing exceptional guest service
- Display an upbeat and confident demeanor, maintaining composure during challenging guest interactions.
- Demonstrate strong problem-solving skills, thinking creatively to meet guest needs.
- Proficiency in using computers and familiar with Microsoft Office Suite
- Prioritize tasks and multitask in a fast-paced environment
- Weekends availability (Saturday/ Sunday)

**About Us**:
*Sprinkles uses E-Verify to confirm U.S. Employment eligibility. We are an equal opportunity employer.

**Job Type**: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 20 - 24 per week

**Benefits**:

- Employee assistance program
- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Every weekend

Application Question(s):

- Are you available to work weekends (Saturday and Sunday)?

Work Location: Remote



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