Communication Specialist

3 weeks ago

Somerset County, United States PSI International Full time
RCI-NYCERS-08232024 - Communication Specialist – 80% REMOTE – Brooklyn, NY

Requirement Number: RCI-NYCERS-08232024
Client: NYCERS
Job Title: Communication Specialist
Location: Hybrid – onsite one day per week - Brooklyn, NY,11201
Hours: ALL GOVERNMENT POSITIONS LIMIT WORK WEEK TO BE 35 – 40 HOURS.
THIS POSITION WILL ALLOW 40.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 12 Months

Job Description:

Hybrid – onsite one day per week

Scheduled Work Hours:
  • 8:00 am -4:45 pm
  • 8:30 am -5:15 pm
  • 8:30 am -5:30 PM

Client is seeking a meticulous and talented professional to help achieve the goals and support the work of the Communications Division.
  • The Communications Division creates and implements client communication strategy and develops creative solutions that proactively engage internal and external stakeholders.
  • The division works with other internal divisions to prepare and update informational and promotional materials for clients (members, retirees, beneficiaries), staff, and Trustees; is responsible for content, graphics, and multimedia on the public and secure client website and self-service portal and works with other stakeholders to provide content for the agency's intranet and digital screens.
  • Client is undertaking a Legacy Replacement Project (LRP), a multiyear strategic initiative that will transform its services and business operations. Under direct supervision of the Director of Communications, the candidate will work collaboratively with division leaders, and the LRP Organizational Change Management work stream to review, refine and implement a 360-degree, people-centered communications strategy that:
  • Informs and prepares internal colleagues for upcoming changes and the impacts to their work.
  • Informs client Board of Trustees of project milestones and other project-related events; and
  • Improves clients (members, retirees, beneficiaries and employers) engagement with, and use of client self-service portal,
  • The ideal candidate will have demonstrated experience developing and implementing thoughtful, people-centered communications.
  • They will be an exceptional writer who is organized, responsive to deadlines, able to think strategically and independently about their work in the context of other agency and division initiatives, and able to convey the proposed strategy in a manner that invites feedback.

Responsibilities include, but are not limited to:
  • Working collaboratively to develop and/or review the LRP communications strategy and contributing ideas to ensure the strategy meets the Organizational Change Management work stream goals.
  • Developing content for, reviewing and editing communications plans, to ensure that a multi-channel approach is used, and that emails, meeting materials, posters, videos, handouts, etc. resonate with their intended audience.
  • Reviewing and editing design materials (letters, forms, flows) to ensure editorial/tone consistency and client understanding
  • Attending meetings to represent the Communications Division and provide input; and sharing updates with Communications Division leaders, with recommendations for next steps.
  • Drafting/Editing internal communications plans, as well as content for client website, portal, letters, fact sheets, forms, brochures and other marketing material.
  • Working collaboratively with Business Units, Business Analysts and IT to ensure that materials created are accurate and clear before they are put into production; and
  • Performing other duties, as directed.

SCOPE OF SERVICES:
  • Communication Strategy

MANDATORY SKILLS/EXPERIENCE
  • Demonstrated experience developing and implementing thoughtful, people-centered communications and high-quality communication plans
  • Exceptional author, writer, content developer and editor who can tailor messages to different audiences, and can deliver high quality, error-free communications and artifacts
  • Organized project manager, who is responsive to deadlines, able to think strategically and independently about their work in the context of other agency and division initiatives
  • Able to convey strategy and ideas in a manner that invites feedback
  • Meticulous, strong attention to detail

DESIRABLE SKILLS/EXPERIENCE:
  • Experience developing web/digital content

Two (2) writing samples are required for each candidate. Writing samples can either be a link to an online work portfolio OR any two of the following:
  • A communication plan that the candidate developed
  • A client letter or email announcing the launch of a new product or initiative
  • An internal letter or email communicating a project delay

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