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Customer Service Representative

2 months ago

Lansdale, United States Meals America Inc Full time
Benefits:
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. This position is fully onsite with no remote/hybrid work schedules.

Responsibilities 
  • ·        Respond to customer inquiries via phone and email in a timely and professional manner.
  • ·        Provide accurate information about products, services, and policies.
  • ·        Assist customers with processing orders, and handling returns or exchanges.
  • ·        Document customer interactions and feedback accurately in our CRM system.
  • ·        Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
  • ·        Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
  • ·        Collaborate with other departments to address complex issues and improve service delivery.
  • ·        Identify opportunities to enhance the customer experience and suggest process improvements.

Qualifications
  • ·        Previous experience in a customer service role is preferred.
  • ·        Clear, concise, and effective communication skills, both written and verbal.
  • ·        Exceptional active listening skills.
  • ·        Empathetic mindset to build trust and rapport with our participants.
  • ·        Strong problem-solving abilities and attention to detail.
  • ·        Must be able to remain calm and composed when dealing with our participants.
  • ·        Ability to handle multiple tasks and work efficiently in a fast-paced environment.
  • ·        Proficiency with CRM software and Microsoft Office Suite.
  • ·        Positive attitude and ability to work both independently and as part of a team.
  • ·        A polished demeanor and a high level of personal responsibility.
  • ·        High School Diploma
  • ·        Bilingual, English/Spanish not required, but highly favorable.