Customer Service Representative

2 weeks ago


Lansdale, Pennsylvania, United States Univest Financial Corporation Full time
Customer Care Specialist I

At Univest Financial Corporation, we're seeking a highly skilled and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow with our organization.

Key Responsibilities:

  • Develop in-depth knowledge of Univest's products and services to effectively address customer inquiries and concerns.
  • Leverage bank promotions to drive sales and revenue growth.
  • Utilize call center scripts to handle various customer topics and provide solutions.
  • Actively listen to customers, diffuse difficult situations, and provide timely resolutions.
  • Build sustainable relationships with customers by going above and beyond to meet their needs.
  • Maintain accurate records of customer interactions in our call center database.
  • Attend educational seminars to enhance knowledge and performance.
  • Meet personal and team qualitative and quantitative targets.
  • Respond to customer inquiries in a timely and efficient manner via phone, email, or chat.
  • Follow up with customers to ensure technical issues are resolved.
  • Ensure compliance with laws and regulations applicable to the position, including the Univest Code of Conduct.

Requirements:

  • High school diploma or equivalent.
  • Previous experience with MS Office Suite, Salesforce, and Xperience preferred.
  • Experience in retail sales or telemarketing with proven sales results.
  • Strong written, verbal, and organizational skills.
  • Attention to detail and ability to prioritize tasks.
  • Energetic and engaging interpersonal communication skills.
  • Customer support experience or experience as a client service representative.
  • Strong phone contact handling and active listening skills.
  • Customer-oriented with the ability to adapt and respond to various customer scenarios.
  • Ability to multitask, prioritize, and manage time effectively.
  • Previous banking experience preferred.
  • NMLS registration or ability to obtain within 90 days of hire.

What We Offer:

At Univest, we invest in the success of our employees and customers. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package.

Univest is an Equal Opportunity Employer.



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