Customer Service Representative
2 weeks ago
At Univest Financial Corporation, we're seeking a highly skilled and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow with our organization.
Key Responsibilities:
- Develop in-depth knowledge of Univest's products and services to effectively address customer inquiries and concerns.
- Leverage bank promotions to drive sales and revenue growth.
- Utilize call center scripts to handle various customer topics and provide solutions.
- Actively listen to customers, diffuse difficult situations, and provide timely resolutions.
- Build sustainable relationships with customers by going above and beyond to meet their needs.
- Maintain accurate records of customer interactions in our call center database.
- Attend educational seminars to enhance knowledge and performance.
- Meet personal and team qualitative and quantitative targets.
- Respond to customer inquiries in a timely and efficient manner via phone, email, or chat.
- Follow up with customers to ensure technical issues are resolved.
- Ensure compliance with laws and regulations applicable to the position, including the Univest Code of Conduct.
Requirements:
- High school diploma or equivalent.
- Previous experience with MS Office Suite, Salesforce, and Xperience preferred.
- Experience in retail sales or telemarketing with proven sales results.
- Strong written, verbal, and organizational skills.
- Attention to detail and ability to prioritize tasks.
- Energetic and engaging interpersonal communication skills.
- Customer support experience or experience as a client service representative.
- Strong phone contact handling and active listening skills.
- Customer-oriented with the ability to adapt and respond to various customer scenarios.
- Ability to multitask, prioritize, and manage time effectively.
- Previous banking experience preferred.
- NMLS registration or ability to obtain within 90 days of hire.
What We Offer:
At Univest, we invest in the success of our employees and customers. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package.
Univest is an Equal Opportunity Employer.
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