Customer Service Representative

2 weeks ago


Lansdale, Pennsylvania, United States Univest Corporation of PA Full time
Customer Care Specialist I

Univest Financial Corporation is seeking a highly motivated and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. In this role, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting financial solutions to meet customer needs.

Responsibilities:
  • Develop knowledge and understanding of Univest products and services
  • Leverage bank promotions to drive sales and customer engagement
  • Follow call center scripts to handle customer inquiries and issues
  • Actively listen to customers, diffuse difficult situations, and provide solutions
  • Upsell additional products and services when appropriate
  • Build sustainable relationships with customers and engage them through proactive communication
  • Keep accurate records of customer interactions in our call center database
  • Attend educational seminars to improve knowledge and performance
  • Meet personal and team qualitative and quantitative targets
  • Respond to customer queries in a timely and efficient manner via phone, email, or chat
  • Follow up with customers to ensure technical issues are resolved
  • Comply with laws and regulations applicable to the position, including the Univest Code of Conduct
Qualifications:
  • High school diploma or equivalent
  • Previous experience with MS Office Suite, Salesforce, and Xperience preferred
  • Experience in retail sales or telemarketing with proven sales results
  • Strong written and verbal communication skills
  • Attention to detail and ability to prioritize tasks
  • Energetic and engaging interpersonal communication skills
  • Customer support experience or experience as a client service representative
  • Strong phone contact handling and active listening skills
  • Customer-oriented with the ability to adapt and respond to various customer scenarios
  • Ability to multitask, prioritize, and manage time effectively
  • Previous banking experience preferred
  • NMLS registration or ability to obtain within 90 days of hire

Univest Financial Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.



  • Lansdale, Pennsylvania, United States Donnelly's Home Comfort Specialists Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Donnelly's Home Comfort Specialists.Job Summary:The Customer Service Representative will be responsible for converting incoming customer calls into booked service appointments, escalating customer complaints as...


  • Lansdale, Pennsylvania, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: A Great Place to WorkWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza delivery team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a seamless delivery experience for our customers.Key...


  • Lansdale, Pennsylvania, United States Donnelly's Home Comfort Specialists Full time

    Job OverviewDonnelly's Home Comfort Specialists is a family-owned business with a 50-year history of providing exceptional plumbing and HVAC services. We're seeking a Customer Service Representative to join our team.Key ResponsibilitiesConvert customer calls into booked service appointmentsEscalate customer complaints as necessaryMake outbound calls to...


  • Lansdale, Pennsylvania, United States State Farm Insurance Full time

    Job Title: Office RepresentativeAs an Office Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibilities will include:Key Responsibilities:Assisting customers with their insurance needs and resolving issues in a timely and professional manner.Processing insurance...


  • Lansdale, Pennsylvania, United States Domino's Full time

    Job Summary:As a Customer Service Representative at Domino's Pizza, you will be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions. Your primary goal will be to provide timely and accurate assistance to customers, ensuring their satisfaction with our products and services.Key Responsibilities:Respond...


  • Lansdale, Pennsylvania, United States North Penn Water Authority Full time

    Job SummaryAs a Customer Service Representative at North Penn Water Authority, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to interact with customers in a professional and courteous manner, addressing their concerns and resolving issues in a timely and efficient manner.Key...


  • Lansdale, Pennsylvania, United States North Penn Water Authority Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities:Interact...


  • Lansdale, Pennsylvania, United States 1-800-Plumber + Air Full time

    Customer Service Representative Job SummaryAt 1-800-Plumber + Air, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for:Greeting visitors to the building and providing a warm welcomeTaking inbound calls and being the first point of contact for our customersEnsuring...


  • Lansdale, Pennsylvania, United States Univest Corporation of PA Full time

    Customer Care Specialist IUnivest Financial Corporation is seeking a highly motivated and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I.About the Role:Develop a deep understanding of Univest's products and services to provide exceptional customer support.Leverage bank promotions to drive sales and revenue...


  • Lansdale, Pennsylvania, United States Univest Financial Corporation Full time

    Customer Care Specialist IAt Univest Financial Corporation, we're seeking a highly skilled and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow with our...


  • Lansdale, Pennsylvania, United States Univest Corporation of PA Full time

    Customer Care Specialist IAt Univest Financial Corporation, we're seeking a highly motivated and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...


  • Lansdale, Pennsylvania, United States Univest Financial Corporation Full time

    Customer Care Specialist IAt Univest Financial Corporation, we're seeking a highly skilled and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow with our...


  • Lansdale, Pennsylvania, United States State Farm Insurance Full time

    Key Responsibilities:As an Office Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. You will also process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files. Additionally, you...


  • Lansdale, Pennsylvania, United States 1-800-Plumber + Air of Lansdale Full time

    We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative Dispatcher. In this role, you will be responsible for managing schedules and dispatching technicians using ServiceTitan software, communicating effectively with customers, technicians, and management, and handling customer calls for scheduling,...


  • Lansdale, Pennsylvania, United States Univest Financial Corporation Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Care Center Team as a Customer Care Specialist I. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesDevelop Product Knowledge: Develop a thorough...


  • Lansdale, Pennsylvania, United States WEIS LLC Full time

    Job SummaryWe are seeking a Customer Experience Associate to join our team at WEIS LLC. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key Responsibilities Provide excellent customer...


  • Lansdale, Pennsylvania, United States Weis Markets Full time

    Customer Experience AssociateWeis Markets is seeking a skilled Customer Experience Associate to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a high level of product knowledge.Responsibilities:* Greet customers...


  • Lansdale, Pennsylvania, United States WEIS LLC Full time

    Customer Experience Associate Job DescriptionWeis Markets is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key...


  • Lansdale, Pennsylvania, United States Village Handcrafted Cabinetry Full time

    Customer Service RepresentativeVillage Handcrafted Cabinetry is a family-owned and operated custom cabinetry company with a reputation for excellence. As a Customer Service Representative, you will be the key liaison between our installation team, project designers, clients, and our office staff.Key Responsibilities:Client Communication: Respond to client...


  • Lansdale, Pennsylvania, United States State Farm Insurance Full time

    Job Title: Account AssociateState Farm Insurance is seeking a highly skilled and customer-focused Account Associate to join our team.Key Responsibilities:Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.Assist customers with their insurance needs by providing accurate and...