Medical Center Manager

3 months ago

Winter Haven, United States Sanitas Full time

Description

">

“ Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Office Manager will be in charge of the successful management and operation of medical practices to include all specialty disciplines and clinic sites. Provides all medical specialists with resources necessary to meet the needs of patients and meet the financial objectives of the practice and group. Management and Leadership skills are essential to the success of this position. The main focus of the Manager is to support a team of highly qualified and dedicated staff to provide quality medicine while creating and maintaining the “Sanitas Culture” for patient care.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patient Experience - Achieve NPS (Net Promoter Score) goal. Physical presence in the waiting room during operating hours. Informing patients of any delays beyond appointment time. Makes sure that patients leave informed of all their next steps and care treatment. Talks to patients randomly to ask about their experience and identifies promoters for Google reviews. Deescalate potential patient complaints – those patients that seem inpatient and/or had a bad experience. Reduces the complaints ratio (per 500 visits). Address the complaints. Identifies causes to avoid future similar complaints. Increases Social Media reviews. Scheduling - Ensures appointment availability per provider and per center meets established goals. Reviews and coordinates action plan with providers and/or medical director/lead to resolve any challenges with appointment availability. Pre-Visit - Leads daily Huddles with clinical and operational staff. Ensures clinical and administrative Pre-Visit Planning Completion. Visit - Ensure PCP Visits satisfaction. PCP Cycle time: Total time a patient spends in the medical center from check-in until check-out for PCP visits. Optimize utilization of the providers. Achieves Access Metrics goals. Reduces No-Show rate. Monitors that operational processes like check in and check out are followed according to established workflows and requests training for staff if necessary. Reduces patient's cancellations. Ensures referrals and HIM processes are followed according to established workflows. Urgent Care - Ensures patient satisfaction and operational excellence during UC Visits. Laboratory - Ensures patient satisfaction and operational excellence during LAB Visits. Diagnosing Imaging - Ensures patient satisfaction and daily operational excellence during DI Visits and with DI techs. Ensure the best use of the Installed Capacity and its utilization in the DI Service. Coordinates with the DI transversal lead the plan to improve LAB service results and performance. Ensure patient navigation between medical centers, Keralty Hospital and Preferred DI Centers Network. Ensures goals accomplishment at the regional level. Structure action plan between OM & Regional to achieve defined KPI goals set forth by DI leadership. Management of eCW schedules by OM. Management of day-to-day tech schedules, payroll and PTO requests. Collaboration with DI leadership & OM for HR dept needs & budgets based on reported volume and growth. Telephone Encounters - Assures Telephone Encounters buckets are addressed daily within 24 hours. Human Resources - Ensures required staffing for Clinical Ops positions are met based on budget needs. Monitors and approves OT only as necessary vs budget. Identifies and Recognizes employee of the month based on patient experience, patient feedback, staff feedback and performance. Strives and promotes Teamwork. Assures dress code company policy is followed according to guidelines - orders uniforms for staff. Promotes a healthy work environment with open lines of communication. Facilities Maintenance - Ensures facility cleaning and Order. Address equipment issues. Coordinates with Facilities department preventive tasks for the infrastructure. Reports - Generates and analyzes the reports to guarantee patient and staff satisfaction. New Products and Services - Supports new products and services implementation at Medical Center. Administrative - Packing Slips. Ensures inventories for Office & Medical Supplies. Develop specialist Timesheets. Perform Inventory Management. Report System issues to IT in a timely manner. Growth – Encourage growth. Emergency Preparedness - Activates the emergency plan in the medical center. Safety - Ensure that the employees are trained and informed about the company safety policy. Enforce safe work practices and procedures. Encourage employees to identify and report unsafe or unhealthy workplace conditions or hazards. Take the proper actions to correct or prevent the unsafe or unhealthful conditions present in the workplace. Ensure the proper conditions of the safety emergency/rapid response equipment. Perform safety walkthroughs of the facility to identify possible unsafe or unhealthy conditions. Verify that the employee's performance meets the safety expectations. Ensure all the patients feel in a safe and healthy environment.

Qualifications

Supervisory Responsibilities

Monitors how center staff are servicing patients. Responsible and accountable for all facets of facility performance and oversight of all facility-level teammates. Reports to Regional Ops the staff that are not engaged with service standards/expectations and creates an action plan to put in place. Keeps staff up to date with policies and regulations. Requests training as needed. Monitors that CCAs are calling and welcoming patients from the waiting area properly. Leads daily Huddles with clinical and operational staff. Ensures required staffing for Clinical Ops positions are met based on budget needs. Creates Staff schedules: shifts (monthly) PTO/Coverage while maintaining patient satisfaction and operational excellence. Ensure that the employees are trained and informed about the company safety policy.

Required Education

Bachelor's degree.

Required Experience

Minimum 5 years supervisory experience.

Required Licenses and Certifications

N/A

Required Knowledge, Skills, and Abilities

Computer knowledge required (Word, Excel, Internet). Customer Service skills and training. HIPAA testing required. Responsible for compliance with on-call rotation. Knowledge and skills with the payroll system. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Qualifications

Previous experience in healthcare preferred.

Financial Responsibilities

 This position currently handles physical money or negotiate contracts

Cash Reconciliation Report - assure PRC runs report. Weekly Bank Deposits. Take responsibility for petty cash. Open encounters report - assure report running daily. Ensure all the encounters can be claimed.

Budget Responsibilities

This position has Budget Responsibility

Maintain budget of the medical center. Comply with the administrative cost under the established budget.

Languages

English

Advanced

Spanish

Preferred

Creole

Preferred

Travel

Required

 Available for travel for company necessity upon request.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

Working Condition

Not Required

Occasionally

(1-33%)

Frequently

(34-66%)

Constantly

(67-100%)

Must be able to travel to multiple locations for work (i.e.

travel to attend meetings, events, conferences).

X

May be exposed to outdoor weather conditions of cold,

heat, wet, and humidity.

X

May be exposed to outdoor or warehouse conditions of loud

noises, vibration, fumes, dust, odors, and mists.

X

Must be able to ascend and descend ladders, stairs, or other equipment.

X

Subject to exposure to hazardous material.

X

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

  • Call Center Representative

    6 hours ago

    Winter Haven, United States Central Florida Health Care Full time

    CENTRAL FLORIDA HEALTH CARE, INC. POSITION DESCRIPTION Title: Call Center Representative Approved by: Chief Executive Officer Reports to: Call Center Manager FLSA status: Non-exempt Personnel Supervised: N/A POSITION SUMMARY: Under the direct supervision of the Call Center Manager, incumbent is responsible for scheduling Dental appointments. MINIMAL...

  • Medical Assistant

    2 months ago

    Winter Haven, United States Palm Medical Centers Full time

    Job DescriptionJob DescriptionAre you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 34 locations and growing!At Palm...

  • Referral Management Specialist

    2 weeks ago

    Winter Haven, Florida, United States Palm Medical Centers Full time

    Job OverviewWe are seeking a dedicated Referral Management Specialist to join our team at Palm Medical Centers. This role is crucial in ensuring the smooth operation of patient referrals and maintaining high standards of care.Key Responsibilities:Maintain comprehensive tracking and documentation of patient referrals to enhance team communication and uphold...

  • Primary Care Physician

    3 minutes ago

    Winter Haven, Florida, United States MASC Medical Full time

    Primary Care Physician - Job SummaryMASC Medical is seeking a highly skilled Primary Care Physician to lead our medical team. As a Primary Care Physician, you will be responsible for providing comprehensive medical care to patients while working collaboratively with other healthcare professionals.Key Responsibilities:Medical Leadership: Provide medical...

  • Medical Receptionist/Scheduler

    2 months ago

    Winter Haven, United States MRI Associates Full time

    Job DescriptionJob DescriptionPosition Title: Medical Receptionist/SchedulerReports To: Center ManagerFLSA Status: Non-ExemptPosition Type: Full-TimeWork Schedule: Monday - Friday 6:45 a.m. - 3:30 p.m.  Must have some flexibility to meet Center's needs.Direct Reports: NonePosition Summary:Performs basic clerical tasks such as answering phones, greeting...

  • Center Medical Director

    2 months ago

    New Haven, United States Oak Street Health Full time

    Description Company: Oak Street Health Title: Center Medical Director Location: Varies Role Description: The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients happy, healthy and out of the hospital. The Medical...

  • Short Term

    2 weeks ago

    Winter Haven, FL, United States Kissimmee Surgery Center Full time

    Do you have the PRN career opportunities as an RN PACU Nurse PRN you want with your current employer? We have an exciting opportunity for you to join Kissimmee Surgery Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Kissimmee Surgery Center, offers a total rewards package that supports the health, life, career...

  • Medical Technologist

    4 weeks ago

    Winter Haven, United States HCA Florida Osceola Hospital Full time

    Description HCA Florida Osceola Hospital 700 West Oak St Kissimmee, FL 34741 Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Technologist opening with HCA Florida Osceola Hospital today and find out what it truly means to be a part of the HCA Healthcare team. HCA Florida Osceola...

  • Medical Technologist PRN

    1 month ago

    Winter Haven, United States HCA Florida Osceola Hospital Full time

    Description HCA Florida Osceola Hospital700 West Oak St Kissimmee, FL 34741 Do you have the PRN career opportunities as a Medical Technologist PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Osceola Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.HCA Florida...

  • RN PACU Nurse PRN

    2 weeks ago

    Winter Haven, United States Kissimmee Surgery Center Full time

    Description IntroductionDo you have the PRN career opportunities as an RN PACU Nurse PRN you want with your current employer? We have an exciting opportunity for you to join Kissimmee Surgery Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsKissimmee Surgery Center, offers a total rewards package that...

  • Primary Care Physician

    3 months ago

    Winter Haven, United States Palm Medical Centers Full time

    Job DescriptionJob DescriptionPalm Medical Centers is currently seeking highly skilled, experienced, and patient-centric primary care physicians to join our team. You would be joining a rapidly growing company and a premier team with market leading patient satisfaction scores. Palm offers you autonomy, good work/life balance and the resources to make a major...

  • Medical Assistant

    3 weeks ago

    New Haven, United States Hartford HealthCare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday through Friday 8-4:30No weekends, no holidays Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become...

  • Rheumatology Specialist

    6 hours ago

    Winter Haven, Florida, United States BayCare Medical Group Full time

    About the OpportunityBayCare Medical Group is seeking an experienced board-certified/board-eligible Rheumatologist to join our established practice in Winter Haven, Florida.Key ResponsibilitiesProvide high-quality patient care and management of rheumatic diseasesCollaborate with primary care providers and other specialists to ensure comprehensive...

  • Tutor- Math/Algebra East Polk County Area

    3 months ago

    Winter Haven, United States Learning Resource Center Full time

    Job DescriptionJob DescriptionThe Learning Resource Center of Polk County, an academic assistance, nonprofit United Way agency is hiring motivated, high-quality tutors who are passionate and committed to helping all students. LRC students range from five-years-old through adult, needing help and support in myriad subjects--intensive reading and math; all...

  • Registered Nurse Case Manager

    4 weeks ago

    Winter Haven, United States Central Florida Health Care Full time

    Title: RN Case Manager Reports to: Director of Managed Care FLSA Status: Exempt Personnel Supervised: None POSITION SUMMARY: The RN Case Manager will have direct and indirect patient care responsibilities. This position will work in collaboration with the managed care team, clinical care team, including pharmacy to ensure optimal outcomes for patients...

  • Medical Assistant Team Lead

    5 days ago

    Winter Park, Florida, United States CENTRAL FLORIDA MEDICAL & CHIROPRACTIC CENTER, INC. Full time

    Job Title: Medical Assistant SupervisorThe Central Florida Medical & Chiropractic Center, Inc. is seeking a highly skilled Medical Assistant Supervisor to oversee and coordinate the daily activities of a team of medical assistants within our healthcare facility.Job Summary:The Medical Assistant Supervisor will manage and lead a team of medical assistants,...

  • EP Cardiology APP

    2 months ago

    Winter Haven, United States BayCare Medical Group Full time

    Position Overview: BayCare Winter Haven Hospital is a leading provider of comprehensive cardiovascular care in Winter Haven, FL, renowned for its commitment to excellence in patient outcomes and innovative treatments. We are seeking a dedicated and experienced Advanced Practice Provider (APP) to join our dynamic Electrophysiology team. As an Advanced...

  • EP Cardiology APP

    1 week ago

    Winter Haven, United States BayCare Medical Group Full time

    Position Overview: BayCare Winter Haven Hospital is a leading provider of comprehensive cardiovascular care in Winter Haven, FL, renowned for its commitment to excellence in patient outcomes and innovative treatments. We are seeking a dedicated Advanced Practice Provider (APP) to join our dynamic Electrophysiology team. As an Advanced Practice Provider...

  • Medical Assistant

    3 months ago

    Winter Haven, United States Suncoast Skin Solutions Full time

    Job DescriptionJob DescriptionJob Title: Medical AssistantPosition Type: Full TimeJob Description: To assist the Provider in providing the utmost direct/indirect quality care to patients with the end goal of making patients feel as if they are family.Role and ResponsibilitiesClinical and AdministrativePrepare and maintain examination and treatment...

  • Medical Delivery Technician

    2 weeks ago

    Winter Haven, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading custom advanced medical equipment providers and a recent Inc 5000 fastest-growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest...