CS/Tech Project Manager

4 months ago

Richmond, United States SimpliSafe Full time

What You’ll Do

SimpliSafe is seeking Project Managers who are passionate about our people, our products, and our processes. You'll be responsible for the planning, execution, and oversight of complex projects from initiation to completion and will work closely with cross-functional teams to ensure that all CS/Tech projects are delivered on time, within budget and in scope. The ideal candidate must be resilient, willing to take strategic risks, and have a keen eye for detail If you are a strong leader who sees challenges as opportunities to innovate and improve, enjoys building meaningful working relationships and driving project success - this is the career for you

Primary Responsibilities Include:

Developing comprehensive project plans with timelines, resource allocation, and key milestones.Overseeing project execution to ensure on-time, in-scope, and within-budget completion.Coordinating effectively with, but not limited to: engineering, design, marketing, finance, and customer support teams to deliver projects seamlessly; acting as a central point of contact and ensuring clear communication and alignment among all stakeholders.Monitoring project progress and developing risk mitigation strategies as necessary to address emerging issues and keep projects on track.Conduct regular reviews and quality checks throughout project life cycles to ensure projects meet SimpliSafe's high-quality standards and exceed customer requirements.Strategically managing project resources, including personnel and budget, to optimize team productivity and achieve project goals.Providing regular updates and reports to stakeholders, including leadership. Gathering feedback and effectively communicating any changes in project scope or direction.Maintaining comprehensive project documentation and preparing and presenting clear and concise reports to stakeholders and leadership.Motivating and guiding project team members to achieve project objectives; Providing mentorship and support to cultivate a collaborative and positive work environment.Conducting post-project evaluations to assess performance and identify areas for improvement and implementing lessons learned to optimize future projects.

What You’ll Bring

Bachelor's degree in project management, business administration, or a related field (or equivalent experience)3+ years of experience in project management, preferably within the security industry.Proven ability to develop and execute project plans, including timelines, resource allocation, and budgets. Strong understanding of project management methodologies (e.g., Agile, Waterfall).Excellent communication, collaboration, and interpersonal skills.Ability to prioritize tasks, manage time effectively, and work independently.

Preferred Qualifications: 

2+ years of experience with home security systems and or the broader security industryExperience using Sprinklr, a customer interaction management tool, or similar platforms.Experience with project management software (e.g., Asana, Jira).Six Sigma/Lean Certification/KnowledgeProject Management Professional (PMP) certification or equivalent.

What Values You’ll Share

Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Aim High - Always challenging ourselves and others to raise the bar.No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.One Team - Taking a highly collaborative approach to achieving success.Lift As We Climb - Investing in developing others and helping others around us succeed.Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

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