Senior Program Manager, Brand Excellence
4 weeks ago
In this role, you’ll work closely with team leaders across Brand Excellence, owning projects that drive an improved customer shopping experience on our top brands. The right candidate will have an intense drive to get to the root cause of complex issues and enjoys deep diving. The right candidate will also thrive on challenges to simplify complex/redundant operational processes, and has a successful track record of simplifying business processes. We value candidates that are independent operators, have strong written communication skills, and a desire to solve complex problems by deploying quantitative and qualitative analysis.
Key job responsibilities
- Work closely with program/product managers, account managers, as well as tech and data teams on projects that drive an improved customer experience on the top brands in our Store.
- Streamline/automate manual processes and increase team’s core output efficiency.
- Dive deep into data to find patterns for the problems that Sellers and customers face in our program.
- Demonstrate strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Establish and manage relationships with internal stakeholders, identify and pursue collaboration opportunities cross-org.
- Provide written recommendations to leadership based on data, deep dives and interactions with partner teams.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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