Senior Program Manager

4 weeks ago

Seattle, United States Boden US Full time

The Sr. Program Manager is accountable to develop a high performing team across multiple program workstreams including Transportation, Food & Beverage, Events and Signage. They will develop supplier performance, processes, and quality standards where required, while also acting as the main point of oversight to drive performance to existing success measures. They will lead in the delivery, optimization and creation of program strategy and implementation, while also being highly tactical to deliver on existing and new project deliverables. The responsibilities will include people management, stakeholder relationship management, developing and implementing of team strategies, big picture initiatives, short term tactics and governance & analytical reporting. The Sr. Program Manager shall monitor the project team deliverables in line with agreed scope and contract terms and ensures integrated learnings are recorded and socialized appropriately. Managing multi direction / level coordination & effective communication are all must haves for this role.

The Sr. Program Manager is a key point of contact for Integrated Facilities Regional Manager and client so strong communication skills, being a self-starter, and solving problems quickly are necessary for success. Comfortable operating within a matrixed organization. The Sr. Program Manager would ensure success of each item listed below by setting the vision of the team, iterating existing processes and procedures, ensuring all escalations are handled in a timely manner, and manage to the KPIs to measure success.

Ideal Experience

  • Min. 7 years of experience in Facilities Management role or Program Management role.
  • Subject Matter Expert managing Events, Transportation, Food & Beverage and Signage services across campus and remote environments
  • Proficient with productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint
  • Proven ability to define and execute change strategies.
  • Previous experience with cross-functional teams to dive deep and find solutions to complex problems.
  • Exceptional communication skills; ability to support cross-functional teams through influence, advice, and modeled behaviour versus micromanagement; excellent interpersonal skills; calm under pressure.
  • A track record of championing speed, flexibility and frugality in the face of rapid change and extremely heavy workload.
  • Proven self-starter with strong organizational skills, capacity to prioritize, sets aggressive goals and consistently delivers results.
  • Demonstrated ability to think strategically and successfully execute tactics.
  • Effective resource management and project management skills.

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