Field Technician Leader

4 weeks ago

Walnut Creek, United States H & L Chem-Dry Full time
Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added.* Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. 
 
As a Field Technician Leader, you will lead and support a team of Technicians working in disparate locations. The Field Technician Leader will ensure all jobs performed by Technicians meet or exceed Chem-Dry expectations. The Field Technician Leader is responsible for their fleet of vehicles ensuring they are clean, stocked and maintained. 
 
Chem-Dry's mission, products and brand power enables team members to be proud of what they do, work in a safe environment and enjoy stable schedules. If you enjoy providing excellent customer service, have a sales mentality and prefer to be active in your career, apply and Join our Team
 
Responsibilities:
  • Meet or exceed client expectations through efficient management of team expectations and day to day business execution
  • Technician leadership and management to include: customer service best practices, onboarding and ongoing training, promote and follow safety procedures, ensure safety procedures are executed, understand product label instructions and implement fleet management, scheduling and interviewing for new hires
  • Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
  • Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
  • Provide timely reporting as needed
  • Other duties as assigned
 
Qualifications:
  • Outstanding and effective team leadership skills to include training and accountability of standards
  • Demonstrated passion for excellent customer service
  • Effectively present information in one-on-one and small group situations
  • Previous carpet cleaning experience (preferred)
  • Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
  • Ability to execute structure within franchise requirements
  • Excellent ability to manage multiple tasks and maintain a positive attitude
  • Knowledge of and desire to learn and leverage technology
  • Be the subject matter expert on Chem-Dry offerings and process
  • Must be able to lift a minimum of 65 lbs
  • Must have valid driver's license and clean driving record
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
 
Benefits:
  • Get paid to learn a trade
  • Be paid in accordance to your effort
  • Everywhere you go you will leave that place cleaner and healthier.
  • Gain experience in sales and receive top notch training by industry leaders
  • Get leadership experience and grow with your team.
 
 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.

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