IT Director, Digital Workplace

4 months ago

Dallas, United States HF Sinclair Full time

Basic Function

 HF Sinclair in Dallas, TX is seeking an IT Director, Digital Workplace who will be responsible for managing the Digital Enterprise Services staff and directing long-term strategies for technical areas under their accountability, specifically end-point engineering, IT Service Management (ITSM), and the overall employee user experience. This role includes overseeing technical assignments, providing tier 1 to 3 technical support, managing the OPEX budget, and CAPEX proposals. The director will ensure excellence in service delivery, with a particular focus on leveraging Microsoft 365 and enhancing the digital workplace environment. A key focus will be on driving enterprise productivity across all company locations, including operating plants and offices, and delivering a best-in-class employee experience.

Job Duties

Direct Management: Directs the organization's digital enterprise services team leads and their assigned staff, overseeing their daily activities and ensuring adherence to the operational and service delivery model across end-point engineering, ITSM, and Microsoft 365 services. Guidance and Development: Provides guidance, coaching, supervision, training, and regular performance reviews for direct reports, as well as oversight for the direct reports of leads within the digital enterprise services organization. Team Performance: Develops and maintains a high-performing team, fostering a culture of excellence and continuous improvement. Strategic Leadership: Leads in creating and managing the digital enterprise services strategy, focusing on delivering excellent service in communication, issue resolution, and relationship management within end-point engineering, ITSM, and Microsoft 365 services. Strategy Implementation: Architect and implement digital enterprise services strategies that align with overall business goals and objectives, enhancing the digital workplace and employee user experience through end-point engineering, ITSM, and Microsoft 365. Employee User Experience: Drives initiatives to improve the digital workplace and enhance employee user experience, ensuring that tools and technologies, particularly Microsoft 365, are effectively utilized and adopted. Technical Support: Provides tier 1 to 3 technical support to clients, addressing inquiries and technical issues effectively and efficiently in areas such as end-point engineering, including Virtual Desktop Infrastructure (VDI), ITSM, and Microsoft 365. Operational Support: Ensures proper operational support for all technology aspects supporting digital enterprise services, including communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services. System Upkeep: Ensures that digital enterprise services systems and platforms, including Microsoft 365, are up-to-date with current versions, patches, and service packs, maintaining vendor supportability. Executive Collaboration: Collaborates closely with the executive leadership team to develop and implement long-term strategies for digital enterprise services and customer satisfaction in end-point engineering, ITSM, and the use of Microsoft 365. Client and Personnel Guidance: Develops materials and provides guidance to personnel and clients, ensuring high proficiency in utilizing the organization’s services in end-point engineering, ITSM, and Microsoft 365. Service Level Agreements: Develops and maintains digital enterprise services level agreements (SLAs) based on clients' needs and requirements in end-point engineering, ITSM, and Microsoft 365 services. Process Documentation: Facilitates and documents updates to digital enterprise services processes and procedures as defined by the executive leadership team. Regulatory Compliance: Participates in regulatory compliance audits and resolution efforts, collaborating with internal and external stakeholders as needed. Disaster Recovery Planning: Develops appropriate disaster recovery strategies and capabilities for digital enterprise services, contributing to the organization's overall business continuity plans for end-point engineering, ITSM, and Microsoft 365 services. Technical Equipment Coordination: Coordinates the relocation of technical equipment to and from client locations as needed within the areas of end-point engineering, ITSM, and Microsoft 365.

Special assignments or tasks assigned to the employee by their superiors, as determined from time to time in their sole and complete discretion.

Experience

A minimum of eight years of job-related experience and working knowledge and experience in project management is required.  ·

Leading digital enterprise services teams with a focus on end-point engineering, ITSM, and Microsoft 365 services. Providing tier 1 to 3 technical support for end-point engineering, including VDI, ITSM, and Microsoft 365. Managing communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services. Experience in planning and managing OPEX budgets above $10MM Experience in proposing and justifying capital projects in financial and technical terms focusing on business value and return on investment principals

PREFERRED EXPERIENCE:

A minimum of 10 years of experience in managing or leading staff is preferred.

Education Level

A minimum of a Bachelor’s Degree in Computer Science, a related filed, or equivalent work experience (four years of related work experience) is required.

Required Skills

Advanced knowledge of applications systems and ability to apply this knowledge. Expert level understanding of company operating systems platforms; advanced working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning, web programming languages; decision-making, analytical, and problem-solving skills. Ability to effectively communicate with others, both written and verbal communication, conceptual and data analysis skills, advanced reading and writing skills, the ability to perform complex mathematical calculations, and excellent interpersonal skills. Ability to lead and supervise the work of others, Identity management, budget planning and management.

PREFERRED SKILLS:

Certification in ITIL for IT service management best practices. Certifications in Microsoft 365, such as Microsoft 365 Certified: Enterprise Administrator Expert, or other relevant certifications in end-point engineering and digital workplace technologies. Certifications in VDI solutions, such as VMware Certified Professional – Desktop and Mobility, Citrix Certified Professional – Virtualization, or similar credentials. Experience with end-point management tools like Microsoft Intune, SCCM, or similar systems. Familiarity with cloud-based solutions and hybrid environments, specifically related to end-point management, ITSM integration, and Microsoft 365.

Supervisory/Managerial Responsibility

Responsible for the direct supervision of approximately 15 to 20 employees and management staff and external consultants.

Work Conditions

Office based with travel up to 40% of time by land and air is required. Warehouse/plant environment, and driver based environment including but not limited to rotating equipment, fumes or airborne particles, loud noises, vibrations, working in confined spaces, and exposure to the risk of electrical shock. Subject to all temperatures, weather and varying road conditions. Subject to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability. 

Physical Requirements

Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, lifting and/or carrying up to 50lbs, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver’s license and proof of insurance, perceiving color differences. Job conditions may require pushing or pulling up to 50 lbs, and climbing up to 15 ft.

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