Manager, Intake

Responsible for?the management?of the intake process functions within a region.?? Works as a liaison between all departments within the region to improve processes and efficiencies.? Works with referral sources to understand their unique needs and preferences to increase their loyalty to AdaptHealth.??Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility?, and accurate entry into applicable applications.??Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry.??Ensures staff is appropriately trained and held?accountable?for achieving?departmental?standards and goals.? Identifies root cause issues and works with others to improve overall processes.??

Essential Functions and Job Responsibilities:

• Responsible for oversight of Intake staff.?
• Identifies root cause issues?with referral processes?and works with others to improve overall processes.??
• Intake Managers are involved in the management of retail, confirmation, or routing functions as necessary.?
• Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications.???
• Creates an expectation of excellence, and improves?staff performance, development, and morale, through timely, fair, and accurate performance evaluations, daily coaching, mentoring, and or appropriate corrective action as needed.???
• Responsible for the collection of patient financial responsibility.?
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.?
• Ensuring phones are answered and emails are responded to in a timely manner.?
• Ensuring achievement of?compliance standards.?
• Responsible for holding self and team members accountable.?
• Responsible for?contributing to?the development and/or maintenance of Standard Operating Procedures that support the work of the team.?
• Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.?
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Resolve customer complaints or answer customers' questions regarding products or services.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned and work outside of normal business hours as needed.

Management / Supervision:

• Responsible for selection and hiring of qualified staff, ensuring effective on-boarding, and providing comprehensive training and regular feedback.?
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.?
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.?
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.?

?Competency, Skills, and Abilities:

• Leadership Skills
• Strong ability to co-manage in a multi-site environment.
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.

Education and Experience Requirements:

• Associated degree or equivalent required; Bachelor’s degree preferred.
• Three (3) years’?work-related in health care administrative, financial, or insurance?customer services, claims, billing, call center or management regardless of industry?required.
• Two (2) Years of HME claims experience is preferred.
• Exact job experience is considered any of the above tasks in a Medicare certified Pharmacy, Diabetic or medical supplies environment that routinely bills insurance.?

Physical Demands and Work Environment:

• The work environment may be stressful at times, as overall office activities and work levels fluctuate?
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time?
• Able to lift to 5 to 10 pounds periodically as needed
• Subject to long periods of sitting and exposure to a computer screen?
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use?
• Excellent ability to communicate both verbally and in writing?
• May be exposed to angry or irate customers.
• Must be able to drive and travel as needed.?
• Ability to work independently with little or no supervision.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy
• Mental alertness to perform the essential functions of the position.
• Ability to work after non-business hours as needed.