Manager, Intake

3 weeks ago

High Point, United States AdaptHealth LLC Full time

Job Type

Full-time

Description

Position Summary:

Responsible for?the management?of the intake process functions within a region.?? Works as a liaison between all departments within the region to improve processes and efficiencies.? Works with referral sources to understand their unique needs and preferences to increase their loyalty to AdaptHealth.??Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility?, and accurate entry into applicable applications.??Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry.??Ensures staff is appropriately trained and held?accountable?for achieving?departmental?standards and goals.? Identifies root cause issues and works with others to improve overall processes.??

Essential Functions and Job Responsibilities:

  • Responsible for oversight of Intake staff.?
  • Identifies root cause issues?with referral processes?and works with others to improve overall processes.??
  • Intake Managers are involved in the management of retail, confirmation, or routing functions as necessary.?
  • Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications.???
  • Creates an expectation of excellence, and improves?staff performance, development, and morale, through timely, fair, and accurate performance evaluations, daily coaching, mentoring, and or appropriate corrective action as needed.???
  • Responsible for the collection of patient financial responsibility.?
  • Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.?
  • Ensuring phones are answered and emails are responded to in a timely manner.?
  • Ensuring achievement of?compliance standards.?
  • Responsible for holding self and team members accountable.?
  • Responsible for?contributing to?the development and/or maintenance of Standard Operating Procedures that support the work of the team.?
  • Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.?
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Resolve customer complaints or answer customers' questions regarding products or services.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Completes assigned compliance training and other educational programs as required.
  • Maintains compliance with AdaptHealth's Compliance Program.
  • Perform other related duties as assigned and work outside of normal business hours as needed.
Management / Supervision:
  • Responsible for selection and hiring of qualified staff, ensuring effective on-boarding, and providing comprehensive training and regular feedback.?
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.?
  • Establishes annual goals and objectives for the department based on the organization's strategic goals.?
  • Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.?
?Competency, Skills, and Abilities:
  • Leadership Skills
  • Strong ability to co-manage in a multi-site environment.
  • Independent Thinker and Decision Maker
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent verbal and written communication
  • Excellent customer service skills
  • Proficient computer skills and knowledge of Microsoft Office specifically Excel
  • Ability to prioritize and manage multiple projects.
  • Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
Requirements

Education and Experience Requirements:
  • Associated degree or equivalent required; Bachelor's degree preferred.
  • Three (3) years'?work-related in health care administrative, financial, or insurance?customer services, claims, billing, call center or management regardless of industry?required.
  • Two (2) Years of HME claims experience is preferred.
  • Exact job experience is considered any of the above tasks in a Medicare certified Pharmacy, Diabetic or medical supplies environment that routinely bills insurance.?
Physical Demands and Work Environment:
  • The work environment may be stressful at times, as overall office activities and work levels fluctuate?
  • Must be able to bend, stoop, stretch, stand, and sit for extended periods of time?
  • Able to lift to 5 to 10 pounds periodically as needed
  • Subject to long periods of sitting and exposure to a computer screen?
  • Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use?
  • Excellent ability to communicate both verbally and in writing?
  • May be exposed to angry or irate customers.
  • Must be able to drive and travel as needed.?
  • Ability to work independently with little or no supervision.
  • Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy
  • Mental alertness to perform the essential functions of the position.
  • Ability to work after non-business hours as needed.

  • Customer Intake Specialist

    2 weeks ago

    High Springs, United States Worthmann Roofing Full time

    Job Description: Customer Intake Specialist ABOUT US Worthmann Roofing is the premier roofing, gutter, window, siding, and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing its customers the best possible service and co-workers with...

  • Customer Intake Specialist

    2 weeks ago

    High Springs, United States Worthmann Roofing Full time

    Job Description: Customer Intake SpecialistABOUT USWorthmann Roofing is the premier roofing, gutter, window, siding, and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing its customers the best possible service and co-workers with the...

  • Customer Intake Specialist

    4 weeks ago

    High Springs, United States Worthmann Roofing Full time

    Job DescriptionJob DescriptionJob Description: Customer Intake SpecialistABOUT USWorthmann Roofing is the premier roofing, gutter, window, siding, and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing its customers the best possible...

  • Nurse Technician, Part-Time, Medical ICU

    2 weeks ago

    High Point, United States Atrium Health Full time

    Overview Join our team at Atrium Health Wake Forest Baptist and make a significant impact on patient care while advancing your career as a Nurse Assistant in a collaborative and dynamic academic learning healthcare environment! Perform patient care, nursing tasks, and clerical duties. Act as a unit receptionist and provide information to patients,...

  • Nurse Technician, Part-Time, Medical ICU

    1 week ago

    High Point, United States Atrium Health Full time

    Overview Join our team at Atrium Health Wake Forest Baptist and make a significant impact on patient care while advancing your career as a Nurse Assistant in a collaborative and dynamic academic learning healthcare environment! Perform patient care, nursing tasks, and clerical duties. Act as a unit receptionist and provide information to patients,...

  • Nurse Technician, Part-Time, Medical ICU

    2 weeks ago

    High Point, North Carolina, United States Atrium Health Full time

    Overview Join our team at Atrium Health Wake Forest Baptist and make a significant impact on patient care while advancing your career as a Nurse Assistant in a collaborative and dynamic academic learning healthcare environment Perform patient care, nursing tasks, and clerical duties. Act as a unit receptionist and provide information to patients, families,...

  • Nurse Technician, Part-Time, Medical ICU

    1 week ago

    High Point, North Carolina, United States Atrium Health Full time

    Overview Join our team at Atrium Health Wake Forest Baptist and make a significant impact on patient care while advancing your career as a Nurse Assistant in a collaborative and dynamic academic learning healthcare environment Perform patient care, nursing tasks, and clerical duties. Act as a unit receptionist and provide information to patients, families,...

  • CNA - Certified Nursing Assistant

    6 days ago

    High Point, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion Home Care - Arbor Ridge at Stanleyville is seeking Certified Nursing Assistants (CNA) who can provide outstanding resident care and physical support on a daily basis in our residents' home. A CNA will provide compassionate care and assistance with activities of daily living. The ideal candidate comes with a big heart...

  • Senior Case Manager

    1 month ago

    College Point, United States Westhab, Inc. Full time

    Job DescriptionJob Description JOB TITLE:             CASE MANAGER SUPERVISOR/SENIOR CASE MANAGER    DIVISION:             SERVICES            FLSA:                   NON EXEMPT                   REPORTS TO:           SHELTER DIRECTORLOCATION:             COLLEGE POINT (QUEENS,...

  • School Based Therapist

    2 weeks ago

    South Point, United States Necco Full time

    We are a social enterprise that is actively changing the face of child welfare and are constantly searching for talented, purpose-driven professionals to join our community. We are a group of happy warriors, courageous mutants, and passionate pragmatists. Come join our island of misfit toys! Position Summary: Necco has an opportunity for a career as a...

  • Therapist

    2 weeks ago

    South Point, United States NECCO Full time

    Position Summary: Necco has an opportunity for a career as Therapist . This role will work with a client and their treatment team to help the client reach their goals. This role could be seeing clients in an office environment, school environment or in homes. You should be accurately described as: A happy warrior who thrives on leading from the front with...

  • Director of the Student Counseling Center

    2 weeks ago

    Point Lookout, United States College of the Ozarks Full time

    The College of the Ozarks invites applicants to fill the position of Director of the Student Counseling Center. The Director of Student Counseling provides counseling services for students, and clinical administration, direction, and leadership to the college's Student Counseling Center. The position reports to the VP for Christian Ministries and works to...

  • School Based Therapist

    1 week ago

    South Point, United States NECCO Full time

    We are a social enterprise that is actively changing the face of child welfare and are constantly searching for talented, purpose-driven professionals to join our community. We are a group of happy warriors, courageous mutants, and passionate pragmatists. Come join our island of misfit toys! Position Summary: Necco has an opportunity for a career as a School...

  • Career Advisor

    5 days ago

    Hunts Point, United States America Works Network of Companies Full time

    Job DescriptionJob DescriptionJob Title: Career Advisor/Case ManagerSalary Range: $45-50,000 annual salary with benefitsLocation: Hunts Point, BronxPurpose: A socially conscious company is seeking a Career Advisor/Case Manager to provide career coaching and case management for low-income and underserved job seekers. The ideal candidate has experience...

  • Career Advisor

    2 days ago

    Hunts Point, United States America Works Network of Companies Full time

    Job DescriptionJob DescriptionJob Title: Career Advisor/Case ManagerSalary Range: $45-50,000 annual salary with benefitsLocation: Hunts Point, BronxPurpose: A socially conscious company is seeking a Career Advisor/Case Manager to provide career coaching and case management for low-income and underserved job seekers. The ideal candidate has experience...

  • Staff Attorney

    2 weeks ago

    West Point, United States Northern Mississippi Rural Legal Services Full time

    NORTH MISSISSIPPI RURAL LEGAL SERVICES - STAFF ATTORNEY JOB SUMMARYThe STAFF ATTORNEY works under the direction of the MANAGING ATTORNEY. Analyzes legal ramifications of a case or question, conducts research with reference to the important issues of a case, prepares pleading and briefs, and summary opinions, and provides legal advice and assistance and...

  • Staff Attorney

    2 weeks ago

    West Point, United States Northern Mississippi Rural Legal Services Full time

    NORTH MISSISSIPPI RURAL LEGAL SERVICES - STAFF ATTORNEY JOB SUMMARYThe STAFF ATTORNEY works under the direction of the MANAGING ATTORNEY. Analyzes legal ramifications of a case or question, conducts research with reference to the important issues of a case, prepares pleading and briefs, and summary opinions, and provides legal advice and assistance and...

  • Staff Attorney Housing Law

    2 weeks ago

    West Point, MS, United States Northern Mississippi Rural Legal Services Full time

    NORTH MISSISSIPPI RURAL LEGAL SERVICES - STAFF ATTORNEY JOB SUMMARYThe STAFF ATTORNEY works under the direction of the MANAGING ATTORNEY. Analyzes legal ramifications of a case or question, conducts research with reference to the important issues of a case, prepares pleading and briefs, and summary opinions, and provides legal advice and assistance and...

  • Staff Attorney

    3 days ago

    West Point, United States Northern Mississippi Rural Legal Services Full time

    NORTH MISSISSIPPI RURAL LEGAL SERVICES - STAFF ATTORNEY JOB SUMMARYThe STAFF ATTORNEY works under the direction of the MANAGING ATTORNEY. Analyzes legal ramifications of a case or question, conducts research with reference to the important issues of a case, prepares pleading and briefs, and summary opinions, and provides legal advice and assistance and...

  • Utilities System Specialist

    2 weeks ago

    Point Lay, United States Ukpeagvik Inupiat Corporation Full time

    Overview Overview: UIC Municipal Services is based in Utqiagvik. Our mission is to help the North Slope Borough achieve their goals "to sustain and improve the quality of life for the North Slope Borough residents by providing a wide range of cost-effective and well-coordinated essential municipal services." During their certification training, the USS...