PaTS Assistant Director for Customer Service
2 months ago
Position Information
General Information Position Number 010249 Vacancy Open to All Candidates Working Title PaTS Assistant Director for Customer Service & Business Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule 8:00 am – 5:00 pm; Monday – Friday. Other hours as needed. Hours per week 40 FLSA Status Exempt Division Business Affairs Department Business Services (Adm) Work Location FOPS Salary Range Primary Purpose of Department UNC Charlotte is North Carolina’s urban research university. Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System with current enrollment exceeding 30,000 students. Business Services represents a key component of the Division of Business Affairs, managing auxiliary enterprises and services to meet the needs of UNC Charlotte’s increasing student population and the greater campus community. Within Business Services the Parking and Transportation Services (PaTS) Department is responsible for all aspects of campus parking and transportation for the main, Dubois Center at Center City, and Charlotte Research campuses. Primary Purpose of Position This position reports to the Director of Parking and Transportation Services and is responsible for office management, vehicle registration, budget control, customer service, and in the absence of the Director of Parking and Transportation Services may temporarily assume the position of Director with reasonability for employee recruiting, hiring, contracting, negotiations and all parking aspects of university event planning. In addition, this position will exercise discretion and authority in a manner that will ensure effective utilization and control of all available parking facilities and equipment for campus population; all cash flow which may exceed $150,000 daily at peak times; cash security; financial accounting; primary budget accountability; purchase of all supplies and equipment; and establishment of depreciation accounts with replacement schedules for all capital equipment. Summary of Position Responsibilities Position responsibilities include: Work closely with Director of Finance for Business Services and their accounting team in relation to budgeting, financial reporting, etc. 49er Mart (University’s online purchasing portal) approver Level 1 & 2 invoice payment processing Internal audit- provide the documentation requested by Internal Audit during reviews. Ensure department processes are in compliance year-round. Supervise day-to-day work related to FTR approvals Change fund oversight Coordinate and schedule New Student Orientation and other tabling events with the marketing team and departmental staff Provide routine PCI-related reports to E-commerce Review and approve Direct Pay Requests for student refunds or department staff reimbursements Review and approve 3rd-party and event billing Generate weekly parking permit sales reports for director Manage Notices of Separation related to parking permit returns & payroll deduction terminations. Permit Sales- Maintain records, ensure prices are accurately reflected in system Manager of the department ADMIN process in AIMS, Reviews access quarterly and modifies as needed. Review Facilities Management pre-bill summary sent twice monthly for accuracy Review Archibus (Facilities Management work order and project management system) requests and provide fund/account and approvals KRONOS department timekeeper Web Time Entry proxy for temporary and student employees Niner Works student and temporary employee hiring portal department approver PCard holder and reconciler Oversee cash handling policies and procedures Business area supervisor. Two direct reports (Billing Specialist and Deposit Specialist) and three customer service / account representative indirect reports (which report to the Deposit Specialist). Review and reconcile all deposits and expenses. Monthly report generation – E-revenue reports, citations issued reports in AIMS, appeals reports in AIMS, citations paid report in AIMS, notice counts report in AIMS, Cash/checks charge logged, etc. Oversee proper records retention policy procedures Responsible for annual fixed asset review Oversee front counter operations, permit sales, marketing, and website Manage policies and processes related to special permits – Emeritus, BOT, reserved spaces, etc. Ensure all annual e-commerce training is completed by staff Manage Charlotte Area Transit Service (CATS) pass billing Review all departmental travel authorizations and travel reimbursements to ensure proper fund / account numbers are assigned and being sent to Travel Ensure departmental policies and procedures are updated at least annually Manage collections process to include working with collections agency to provide routine reconciliation, respond to any inquiries from agency, etc. Oversee annual parking ordinance review Minimum Education/Experience Bachelor’s degree in business administration, public administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Education, Knowledge, Skills and Experience Graduation from a four-year college or university with a degree in Business Administration, Public Administration or related business area and two years of administration management or business management experience; or an equivalent combination of training and experience. Necessary Certifications/Licenses N/A Preferred Certifications/Licenses N/A Special Notes to Applicants UNC Charlotte Benefits Information: The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Posting Open Date 05/29/2024 Posting Close Date 06/12/2024 Open Until Filled NoWe have other current jobs related to this field that you can find below
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