Student Experience

4 weeks ago

Chicago, United States Moody Bible Institute Full time

Reporting to the Dean of Residence Life, the Student Experience and Success Manager will be responsible for increasing retention numbers across all venues by providing high-quality, cross-departmental customer service to students on all campuses of Moody Bible Institute.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Monitor students’ progress and engagement through key reports (Campus Solutions, Salesforce, Canvas, Student Interview Questionnaires, etc.) to help identify High-Risk students. Manages schedule for Moody central desk coverage and handles escalated calls. Track various budget items for hourly employees, office supply purchases, and Moody food service charges. Manage a group of 10-15 student workers. This includes training, coaching, approving timecards, and running staff meetings. Track and report on customer contacts and common concerns to help provide feedback for solutions-focused conversations. Prepare and run the Moody Central/Student Success Team meeting to collaborate on solutions to issues or concerns, publish necessary updates from each department, and plan for upcoming deadlines. Comply with FERPA, and Financial Aid policies and procedures. Collaborate interdepartmentally and with campus leadership to facilitate and improve student services. Supervise, train, and coach a team of Student Mentors who are tasked with providing mentorship, guidance, and direction to High-Risk students. Assist the Dean of Residence Life in creating strategic Call Campaigns, Mail Campaigns, and Email Campaigns that increase student engagement. Co-Chair Moody Bible Institute’s Retention Committee alongside the Dean of Residence Life. Responsible for collaborating with key departments to efficiently serve students during New Student Orientation Responsible for creating and executing Chicago campus student Engagement Campaigns, such as Hold, Registration, and Student Financial Service Campaigns, to increase student engagement and bolster retention. Responsible for updating, executing, and monitoring communications of incoming students after matriculation. Conducts research using current and previous student enrollment and response numbers and presents the results to VPs or other stakeholders. Create, develop, and implement policies and procedures that ensure consistency in the services provided through both the Student Mentors and Moody Central Customer Service representatives. Perform other duties as assigned.

Minimum Requirements

Bachelor’s Degree Two or more years of experience in customer service or higher education Excellent interpersonal, verbal, and written communication skills Friendly and serving demeanor. Proven skill in building and maintaining good working relationships with various stakeholders. Experience in leading teams. Experience in high-stress situations. Solution Focused to provide students with outstanding customer service. Detail Oriented Authorized to work in the US legally without sponsorship.

Preferred Requirements

Master’s degree Five years of experience in higher education Experience in conflict resolution

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

This is a full-time position that is typically scheduled 38.75 hours per week between the hours of 8:00 am – 5:00 pm Monday through Friday. This role is expected to be onsite.

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.

  • Student Experience

    3 weeks ago

    Chicago, United States Moody Bible Institute Full time

    Reporting to the Dean of Residence Life, the Student Experience and Success Manager will be responsible for increasing retention numbers across all venues by providing high-quality, cross-departmental customer service to students on all campuses of Moody Bible Institute. **Essential Functions** - Reasonable accommodations may be made to enable individuals...

  • Student Experience

    3 weeks ago

    Chicago, United States Moody Bible Institute Full time

    Reporting to the Dean of Residence Life, the Student Experience and Success Manager will be responsible for increasing retention numbers across all venues by providing high-quality, cross-departmental customer service to students on all campuses of Moody Bible Institute. Essential Functions Reasonable accommodations may be made to enable individuals with...

  • Education Coordinator, Student Experiences

    2 weeks ago

    Chicago, United States Griffin Museum of Science and Industry Full time

    **About Us**:The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin MSI exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission - to inspire the inventive genius in everyone - is realized through its world-class...

  • Full-time Educator K-12 Student Experiences

    2 weeks ago

    Chicago, United States The Art Institute of Chicago Full time

    **MISSION** The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the...

  • Part-time Educator, K-12 Student Experiences

    2 weeks ago

    Chicago, United States The Art Institute of Chicago Full time

    **MISSION** The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the...

  • Assistant Location Manager

    3 weeks ago

    Chicago, United States First Student Full time

    First for a reason: **At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Assistant Location Manager

    2 weeks ago

    Chicago, Illinois, United States First Student Full time

    First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Program/student Advisor

    3 weeks ago

    Chicago, United States University of Illinois Full time

    **Program/Student Advisor - Student and Diversity Affairs - College of Dentistry** **Hiring Department**: Dentistry Administration **Location**: Chicago, IL USA **Requisition ID**: 1022403 **Schedule**:Day, Monday-Friday **Posting Close Date**: 5/1/2024 **About the University of Illinois Chicago** UIC is among the nation’s preeminent urban public...

  • Labor Counsel

    5 days ago

    Chicago, United States First Student Full time

    **First for a reason** First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. Major Responsibilities: -...

  • Sr Assoc Mergers and Acquisitions

    4 weeks ago

    Chicago, Illinois, United States First Student Full time

    First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.As a valued member of the M&A team,...

  • Sr Assoc Mergers and Acquisitions

    1 month ago

    Chicago, Illinois, United States First Student Full time

    First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.As a valued member of the M&A team,...

  • Assistant Transportation Manager

    21 hours ago

    Chicago, United States First Student Full time

    Now Hiring Assistant Transportation ManagerAt First Student, our Assistant Transportation Managers are a constant reflection of our company’s commitment to safety and customer service. The Assistant Transportation Manager is responsible for assisting the Contractual Manager in supervising daily operations, monitoring performance, identifying safety issues,...

  • Labor Counsel

    2 weeks ago

    Chicago, Illinois, United States First Student Full time

    First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.Major Responsibilities: Serves as chief...

  • Dean of Students

    1 week ago

    Chicago, United States Distinctive Schools Full time

    **Title**:Dean of Students **Location**:13300 S Langley Ave, Chicago, IL 60827 **Reports To**:Principal/Assistant Principal **Salary**:Starting $69,960, commensurate with experience **Employee Type**:Regular Full Time **Start Date**: August 2024 Distinctive Schools creates diverse, joyful, welcoming communities rooted in social justice and rigorous...

  • Dean of Students

    4 weeks ago

    Chicago, United States Distinctive Schools Full time

    **Title**:Dean of Students **Location**:CICS Longwood**:1309 W 95th St, Chicago, IL 60643 **Reports To**:Principal/Assistant Principal **Salary**:Starting $69,960, commensurate with experience **Employee Type**:Regular Full Time **Start Date**: August 2024 Distinctive Schools creates diverse, joyful, welcoming communities rooted in social justice and...

  • Dean of Students

    2 weeks ago

    Chicago, United States Civitas Education Partners Full time

    Dean of Students Job Description Civitas exists to prepare graduates who become agents of change. We support schools that are beacons of the community, where everyone belongs, achieves, and serves. Join us! Reports To: Principal/Assistant Principal Position Summary: Informed by the school's mission, deans will act to support the mission, vision, and goals...

  • Student Success Coordinator

    2 weeks ago

    Chicago, United States Intrinsic Schools Full time

    **Introduction to Intrinsic Schools** Intrinsic Schools is a public charter network whose mission is to create a revolutionary new school model that prepares all students for postsecondary success and world-changing endeavors. We offer a chance to make a unique impact in urban education by creating an academic model that leverages great teaching and the...

  • Director of Student Engagement

    4 weeks ago

    Chicago, United States National Louis University Full time

    Director of Student EngagementNational Louis University - Chicago, ILOverview:Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for...

  • Director of Student Engagement

    2 months ago

    Chicago, United States National Louis University Full time

    Director of Student EngagementNational Louis University - Chicago, ILOverview:Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for...

  • Director of Student Engagement

    2 months ago

    Chicago, Illinois, United States National Louis University Full time

    Director of Student EngagementNational Louis University - Chicago, ILOverview:Who We Are:National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for...