Concierge

4 weeks ago

Sedona, United States Enchantment Resort Full time

Basic Function : Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services, sell or suggest only the highest quality available to ensure our guests satisfaction

Work Performed :

Determine the guest’s needs in order to familiarize them with the various activities offered both on and off property Work with vendors that provide services in the area and book appropriately for guests.  Answer telephone by using the guest’s name Maintain a clear and organized desk area Enter information into computer system on any event or service you have prescheduled and ensure the front desk has the information for the guest’s arrival date and keep guest itineraries up-to-date Make reservations as requested for dinner, events, air travel, rental cars, etc. Provide guests with directions to attractions or facilities on or outside the property Have a personal knowledge of all that the concierge desk offers and recommends Coordinates guests’ requests for special services including flower arrangements, gift baskets, etc. Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete Contact in-house guests periodically to ascertain any special needs Quickly and efficiently follow through on all requests from guests Organize special functions as instructed by Director of Rooms or Department Manager Always use name/concierge on all written material Handle all guests’ concerns/complaints professionally, efficiently and in a courteous and timely manner Display a friendly manner including a smile and in a truly helpful and cheerful attitude at all times  Assists in training new Concierge staff on how to sell the Resort and other services to our guests Ability to maintain the highest level of service to our guests in a professional manner at all times Posses a strong knowledge of Resorts facilities and services and the surrounding community Ensure that no gratuity (kickback) from any vendor is accepted. Only contracts through the resort are authorized Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc. Ensure all guests’ questionnaires are reviewed and responded to in a timely fashion Book future tours and activities in advance of scheduled arrival date to enhance guests’ experience Other duties as assigned 

Supervision Exercised : None

Supervision Received : Guest Services Manager, Lead Concierge

Minimum Requirements :

High school diploma or equivalent. 2 years resort customer service experience preferred. Must posses a vast knowledge of the resort and local community. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations

  • Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    **Basic Function**: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services,...

  • Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob DescriptionBasic Function: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property....

  • Guest Experience Concierge

    4 weeks ago

    Sedona, United States Aimbridge Hospitality Full time

    Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to Guest Experience, Concierge, Hospitality, Guest, Office Manager, Hotel

  • Journey Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company Full time

    **Overview**: Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you! At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find!...

  • Spa Journey Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob Description Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you!At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll...

  • Guest Experience Concierge

    4 weeks ago

    Sedona, United States L'Auberge de Sedona Full time

    Job SummaryLocated on the banks of Oak Creek,  L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Concierge/Campus Life Coordinator/Support Personal

    2 weeks ago

    Sedona, Arizona, United States Sedona Lago Gardens Full time

    Job Title: Concierge/Campus Life Coordinator/Support PersonalDepartment: Program Operations Reports to: Sedona Lago Gardens – Program Director Summary: The Concierge is responsible for supporting and assisting Sedona Lago Gardens Program Residents in reaching their full potential. In fulfilling this mission, he/she will: Makes their highest priority...

  • Guest Experience Concierge

    4 weeks ago

    Sedona, Arizona, United States L'Auberge de Sedona Full time

    Job SummaryLocated on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Guest Experience Concierge

    4 weeks ago

    Sedona, United States Aimbridge Hospitality Full time

    Job Summary Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Guest Experience Concierge

    4 weeks ago

    Sedona, United States Aimbridge Hospitality Full time

    Located on the banks of Oak Creek,  L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site activity...

  • Guest Experience Concierge

    4 weeks ago

    Sedona, Arizona, United States L `Auberge De Sedona Full time

    Job Summary:Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Guest Experience Concierge

    2 weeks ago

    Sedona, Arizona, United States L `Auberge De Sedona Full time

    Job Summary:Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.Responsibilities:QUALIFICATIONS: High School diploma or equivalent required. Experience in a hotel or a related field preferred. Storing computer skills required. Must be able to convey information and ideas...

  • Guest Experience Concierge

    2 days ago

    Sedona, United States L `Auberge De Sedona Full time

    Job Summary: Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. **Responsibilities**: **QUALIFICATIONS**: - High School diploma or equivalent required. - Experience in a hotel or a related field preferred. - Storing computer skills required. - Must be able to convey...

  • Guest Experience Concierge

    2 days ago

    Sedona, United States L `Auberge De Sedona Full time

    Job Summary: Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. **Responsibilities**: **QUALIFICATIONS**: - High School diploma or equivalent required. - Experience in a hotel or a related field preferred. - Storing computer skills required. - Must be able to convey...

  • Vacation Sales Coordinator

    4 weeks ago

    Sedona, United States Hyatt Vacation Club at Pinon Pointe Full time

    Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-wining sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Hyatt Vacation Club properties to...

  • Vacation Sales Coordinator

    3 weeks ago

    Sedona, United States HV Global Group, Inc. Full time

    Hourly Rate: $14.35From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about...

  • Vacation Sales Coordinator

    4 weeks ago

    Sedona, Arizona, United States Hyatt Vacation Club at Pinon Pointe Full time

    Hyatt Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-wining sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Hyatt Vacation Club properties to...

  • Vacation Sales Coordinator

    2 weeks ago

    Sedona, Arizona, United States Hyatt Vacation Ownership Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Hyatt Vacation Club, a leader in the vacation...

  • Vacation Sales Coordinator

    2 weeks ago

    Sedona, United States Hyatt Vacation Club at Pinon Pointe Full time

    Pay: $14.35 per hour plus bonuses/commission + up to $350/week additional training pay* for the first 10 weeks onlyCurrently Offering: Up to $2000 Sign-On Bonus potential*        Up to $2,000 with 1 year of marketing timeshare experience**$1,000 paid after forty-five days, *$1,000 paid after six months of employment         Up to $1,000 with...

  • Front Desk Agent/concierge

    3 weeks ago

    Sedona, United States A Sunset Chateau Full time

    **Wednesday - Sunday: 8:00 to 4:00PM** **What You’ll do**: **What You need to know**: **Typical Schedule Day Shift**: 8:15-8:30AM 8:30-10:15 Speak with guests at breakfast and see if you can assist them in any way (directions, activities, boarding passes, etc.) and ensure that everything is to their satisfaction with breakfast and their stay. Check-Out...