Guest Experience Concierge

6 days ago

Sedona, United States L `Auberge De Sedona Full time

Job Summary:
Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.

**Responsibilities**:
**QUALIFICATIONS**:

- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- Storing computer skills required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
- Assist front office manager with hiring and training
- Coordinate special events or special projects as assigned
- Assists guest with problems with hotel services
- Arrange transportation needs for guests
- Responds to inquiries with accurate information regarding hotel features services and assistance.
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Attend meetings as required by management.

Property Details:
**Our Resort**:
L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

**Benefits**:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

- Now offering **Daily Pay** Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan

  • Guest Experience Concierge

    1 month ago

    Sedona, United States Aimbridge Hospitality Full time

    Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to Guest Experience, Concierge, Hospitality, Guest, Office Manager, Hotel

  • Guest Experience Concierge

    1 month ago

    Sedona, United States Aimbridge Hospitality Full time

    Job Summary Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Guest Experience Concierge

    1 month ago

    Sedona, United States Aimbridge Hospitality Full time

    Located on the banks of Oak Creek,  L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site activity...

  • Guest Experience Concierge

    1 month ago

    Sedona, Arizona, United States L `Auberge De Sedona Full time

    Job Summary:Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site...

  • Guest Experience Concierge

    6 days ago

    Sedona, United States L `Auberge De Sedona Full time

    Job Summary: Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ. **Responsibilities**: **QUALIFICATIONS**: - High School diploma or equivalent required. - Experience in a hotel or a related field preferred. - Storing computer skills required. - Must be able to convey...

  • Guest Experience Concierge

    3 weeks ago

    Sedona, Arizona, United States L `Auberge De Sedona Full time

    Job Summary:Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.Responsibilities:QUALIFICATIONS: High School diploma or equivalent required. Experience in a hotel or a related field preferred. Storing computer skills required. Must be able to convey information and ideas...

  • Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    **Basic Function**: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services,...

  • Concierge

    4 weeks ago

    Sedona, United States Enchantment Resort Full time

    Basic Function : Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services,...

  • Concierge

    4 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob DescriptionBasic Function: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property....

  • Spa Journey Concierge

    1 month ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob Description Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you!At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll...

  • Journey Concierge

    1 month ago

    Sedona, United States Enchantment Group Management Company Full time

    **Overview**: Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you! At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find!...

  • Guest Services Agent

    3 weeks ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come...

  • Guest Services Agent

    1 month ago

    Sedona, United States Enchantment Resort Full time

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come...

  • Guest Services Agent

    1 month ago

    Sedona, United States Enchantment Group Management Company Full time

    **Overview**: Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best...

  • Guest Services Agent

    1 month ago

    Sedona, United States Enchantment Group Management Company LLC Full time

    Job DescriptionJob DescriptionAre you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best...

  • Guest Service Agent

    3 weeks ago

    Sedona, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0APNL [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Guest Service Agent FT

    4 weeks ago

    Sedona, United States OLS Hotels & Resorts Full time

    Job Details Job Location: The Wilde Resort and Spa - Sedona, AZ Salary Range: Undisclosed Description FRONT DESK AGENT- THE WILDE RESORT $19.50/hourly About our resort and our company: Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located...

  • Vacation Sales Coordinator

    4 weeks ago

    Sedona, United States Hyatt Vacation Club at Pinon Pointe Full time

    Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-wining sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Hyatt Vacation Club properties to...

  • Guest Services Supervisor

    3 weeks ago

    Sedona, United States Enchantment Group Management Company Full time

    **Basic Function**: Supervises daily functions of Guest Services agents **Work Performed**: - Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget - Ensure consistency with proper check-in and check-out procedures by Guest Service Agents - Ensure proper communication with Housekeeping and other departments -...

  • Guest Service Agent

    1 month ago

    Sedona, Arizona, United States Hilton Full time

    THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR FULL-TIME GUEST SERVICE AGENTS TO JOIN THEIR FRONT OFFICE TEAM Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red...