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Senior Engineer, Business Intelligence

3 months ago

Miramar, United States Royal Caribbean Group Full time
Position Summary

The Senior BI Systems Engineer oversees the administration, operation, monitoring, tuning, and patching of the corporate Business Intelligence (BI) & Analytic Systems. This role demonstrates strong subject-matter expertise in the maintenance and operation of the BI applications and all its components. The Senior BI Systems Engineer develops and oversees monitoring systems to measure usage and ensure operational stability, serving in a lead role for performing complex technical work and overseeing operations support staff.

The engineer works on multiple projects in a deadline-driven environment while maintaining a high bar for customer success, promoting and championing the proper use of the BI/Analytic Systems across the enterprise. They stay current on upcoming features and enhancements, plan and coordinate patches and upgrades, and participate in project planning and proof-of-concepts, shaping the evolution and best use of the BI/Analytic Systems. The role also involves providing training to technical staff and business users, researching, documenting, and recommending best practices to continuously improve and meet the business needs of the organization. This position requires on-call and after-hour support as needed for operations and project support and reports to the Senior Manager, Business Intelligence & Analytic Systems.

Essential Duties and Responsibilities:

Responsible for the BI/Analytic Systems administration including, installation, configuration, tuning, updating and maintenance of software, applications, and servers for shoreside and shipboard environments. Design and implement monitoring, reporting, and alerting to help ensure the BI/Analytic Systems are operating at peak performance and proactively detect anomalies to ensure uptime for the business. Lead and mentor operations support staff in resolving incidents and delivering on assignments. Develop and implement project plans, risk assessments and contingency plans. Research, document, and recommend best practices on the operations, support, and usage of the BI/Analytic Systems. Promotes and champion the proper use of the BI/Analytic Systems across the enterprise. Plan and coordinate patches and upgrades. Develop and maintain support knowledgebase. Participate in project planning and proof-of-concepts. Handle on call and after-hour support requests as needed.

Position Requirements

7+ years of experience in BI systems administration and support in a medium to large company. 5+ years of experience administering Power BI, Tableau, SAS or equivalent systems. 3+ years of experience with Windows, Linux or AIX system administration. 3+ years of experience in SQL tuning with multi-terabyte size data sources. 3+ years of experience leading BI initiatives in a medium to large company. Strong experience working with Oracle, Azure Synapse, SQL Server and DB2 data platforms. Experience using Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA. Familiarity with Agile Methodology, Data Warehouse and Data Lake concepts and data analysis. Must have strong leadership and collaboration skills. Excellent written and verbal communication skills. Must have strong analytical skills for effective problem solving. Ability to work independently and handle multiple projects in a deadline-driven environment while maintaining a high bar for customer success. Must be capable of articulating technical concepts to non-technical audiences. Ability to mentor and train others in small and large group settings. BS or MS in Computer Science, Data Science, Engineering, or equivalent experience. Experience with Cruise/Travel industry preferred.

Knowledge and Skills

BI Systems Administration (Power BI, Tableau, SAS) Windows, Linux, AIX System Administration Oracle, Azure Synapse, SQL Server, DB2 PowerShell scripting SQL Tuning Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA Data Warehouse, Data Lake, Data Analysis concepts Agile Methodology Analytical skills for effective problem solving Excellent written and verbal communication skills Mentoring and training skills Leadership and collaboration skills