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Trilingual Call Center Representative

6 months ago

Frisco, United States Cinemark Full time

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user’s technical problems and service requests. The ideal candidate will have a proven track-record of strong analytical and troubleshooting skills. Key areas of responsibility will include the ability to accurately record problem symptoms and information for escalation of the more complex problems to higher-level support. The person in this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors.

Eligible for a Sign On Bonus of $500 when hired

A Day in the Life of a Trilingual Call Center Representative:

  • Provide trilingual support to 15 countries 20 hours a day, 7 days a week, and 365 days a year
  • Work closely with part vendors to analyze, diagnose, and replace parts as needed
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Remember to remain calm. The work environment can become stressful and hectic, but the goal of resolving the problems presented to you to help someone escape into the magic of the movie will make it all worthwhile
  • Proactively following up on all open issues

What You Will Need to Have:

  • Trilingual (English/Latin American Spanish/Brazilian Portuguese) is required
  • Familiarity with Latin American markets is a plus
  • A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
  • Critical thinking and exceptional analytical skills
  • Excellent oral/written communication skills
  • Knowledge of Microsoft Office Suite and Five9 Virtual Call Center Suite
  • Theater operation knowledge and experience an asset
  • 1+ year(s) in a call center environment
  • Experience supporting Microsoft PC environments including desktop support
  • Knowledge of CentOS Linux or any other comparable version of UNIX
  • Must be willing to work flexible schedule including evenings, holidays and weekends