Bilingual Customer Service Representative

1 month ago

Southbury, United States STAND 8 Full time

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more; including internationally in Mexico and India.

We are seeking a dedicated and professional Bilingual Customer Service Specialist to join our team. The ideal candidate will possess strong communication skills in both Spanish and/or French and English, with a deep understanding of insurance and annuity products. This role is key in delivering exceptional service to our clients by responding to inquiries and resolving issues related to insurance, annuity products, and our organization.

Responsibilities

  • Provide prompt, courteous, and accurate responses to a wide range of phone and email inquiries from clients in Spanish, French, and English.
  • Engage with callers, ask probing questions, analyze concerns, and determine appropriate resolutions.
  • Use online systems to retrieve, review, and communicate relevant information to answer inquiries.
  • Respond to detailed questions on life insurance, annuity products, tax information, settlement options, and fraternal guidelines.
  • Follow protocols for releasing policyholder information and assess the need for assistance from other departments as required.
  • Forward special action requests for written correspondence and handle sensitive inquiries appropriately.
  • Review and assess email inquiries to determine the appropriate response or direct them to the correct department.
  • Serve as a liaison between departments for website-related inquiries.
  • Read departmental communications and product updates regularly to stay informed.
  • Perform other customer service duties, including translation as needed, to support team operations.

Skills

  • Proven experience in providing outstanding customer service by demonstrating expertise, building trust, and enhancing customer satisfaction.
  • Effective communicator with excellent listening skills, empathy, and professionalism.
  • Strong written communication abilities.
  • Comfortable working in a fast-paced, high-volume call center environment.
  • Willing to learn and adapt quickly to new processes.
  • Open to feedback for continuous improvement.
  • Proficient in computer use with strong multi-tasking capabilities.
  • Ability to speak and understand French Canadian is highly desirable.

Additional Details
The base range for this is 45k - 55k salary, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together

  • Customer Service Liaison

    1 month ago

    Southbury, Connecticut, United States State Farm Insurance Full time

    Job Responsibilities:Provide exceptional customer service by assisting with inquiries, complaints, and policy changes.Offer accurate and timely information regarding insurance products and services.Process policy applications, renewals, and cancellations with precision and efficiency.Address billing and payment inquiries, ensuring seamless customer...

  • Multilingual Insurance Customer Service Professional

    7 days ago

    Southbury, Connecticut, United States STAND 8 Full time

    About the RoleWe are seeking a highly skilled and professional Multilingual Insurance Customer Service Professional to join our team at STAND 8. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our clients by responding to inquiries and resolving issues related to insurance and annuity products.

  • Sales & Customer Service Associate

    5 months ago

    Southbury, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Southbury Do you have a passion for helping others? At the Massage Envy Southbury franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on...

  • Client Service Associate

    3 months ago

    Southbury, United States Kestra Holdings Full time

    "What is best for our clients will be best for our company." This statement has been the founding principle of our company and the driving force behind every piece of advice our team offers. It all started in 1965 with a Vision to Serve Teachers. Education professionals face some different challenges when preparing for retirement. Just like many other...

  • Hospital Service Associate

    3 weeks ago

    Southbury, United States Stericycle Full time

    No weekends and immediate offers made, for permanent/non-seasonal career opportunity with paid training available! At Stericycle, we deliver solutions that protect the environment, people, and public health and working to create a more sustainable future. This position requires being on-site at Stericycle customer locations and complying with all of the...

  • Clerical Coordinator

    1 week ago

    Southbury, United States Danbury Hospital Full time

    Description Position at Danbury Hospital Summary: Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services. Responsibilities: 1. Serves as the initial point of contact for all patients,...

  • Banquet Food Service Associate

    1 month ago

    Southbury, Connecticut, United States Heritage Hotel Golf Spa and Conference Center Full time

    We are seeking a banquet server to join our team at Heritage Hotel Golf Spa and Conference Center. As a banquet server, you will be responsible for providing excellent customer service to our special event guests.Key responsibilities include serving appetizers, main course meals, desserts, and other items, such as drinks, to banquet guests. You will also be...

  • Client Relationship Manager

    3 weeks ago

    Southbury, Connecticut, United States Talbots Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.Key Responsibilities:Create...

  • ShopRite - Store Detective

    3 months ago

    Southbury, United States ShopRite Full time

    ShopRite - ShopRite of Southbury [Asset Protection / Security] As a Store Detective at ShopRite, you'll: Utilize Company Loss Prevention reporting and applications to identify potential loss and shrink; Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner; Represent the Company in criminal actions as result of...

  • ShopRite - Store Detective

    1 day ago

    Southbury, United States ShopRite Full time

    ShopRite - ShopRite of Southbury [Asset Protection / Security] As a Store Detective at ShopRite, you'll: Utilize Company Loss Prevention reporting and applications to identify potential loss and shrink; Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner; Represent the Company in criminal actions as result of...

  • ShopRite - Store Detective

    2 months ago

    Southbury, United States ShopRite Full time

    ShopRite - ShopRite of Southbury [Asset Protection / Security] As a Store Detective at ShopRite, you'll: Utilize Company Loss Prevention reporting and applications to identify potential loss and shrink; Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner; Represent the Company in criminal actions as result of...

  • Driver Helper

    4 weeks ago

    SOUTHBURY, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in...

  • Driver Helper

    1 month ago

    Southbury, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Practice Referral Development Expert

    2 weeks ago

    Southbury, Connecticut, United States Easter Seal Rehabilitation Center Full time

    Job SummaryThe Practice Referral Development Specialist plays a vital role in the Center for Better Hearing's success by developing and maintaining relationships with referring providers and new patient development outreach. This part-time position requires a self-motivated individual with excellent communication skills and proficiency in multiple computer...

  • Practice Referral Development Specialist

    4 weeks ago

    Southbury, United States Easter Seal Rehabilitation Center Full time

    POSITION SUMMARY/PURPOSE The Practice Referral Development Specialist is responsible for the Center for Better Hearing's referring provider partner and new patient development outreach. Maintaining contact with our existing providers and developing relationships with new providers is key to our success. Outreach must align with the overall marketing goals...

  • Driver Helper

    4 weeks ago

    Southbury, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    Southbury, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Retail Merchandise Associate

    3 months ago

    Southbury, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • Retail Merchandise Associate

    2 months ago

    Southbury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • ShopRite - Scanning Clerk

    2 weeks ago

    Southbury, United States ShopRite Full time

    Job Description We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business...