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Client Relationship Manager
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.
Key Responsibilities:
- Create and implement strategies to drive sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
- Support all service enhancers to build strong relationships, including active use of Concierge.
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
- Seek to understand customer needs and wants through intentional conversation and share current products and fashion trends to appropriately wardrobe, inspire, and build trust.
- Actively participate in community/store activities and events that promote the Talbots brand and professionally represent the brand.
About Us:
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. We are committed to offering modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. We value relationships and hire individuals who bring new ideas to the table, understand smart risk-taking, and can enhance our already thriving culture.
What We Offer:
- A dynamic and inclusive work environment that values diversity and community.
- A competitive compensation package and opportunities for growth and development.
- A comprehensive benefits program, including medical, dental, and vision coverage.
- A generous merchandise discount program and opportunities for incentives and bonuses.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of sales and customer service experience, preferably in a retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Physical ability to stand for extended periods, lift up to 40 pounds, and move around the store as needed.
