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Housekeeping Office Supervisor

2 months ago

Chicago, United States Accor Full time

Company Description

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 


Job Description

Housekeeping Office Supervisor
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team ensuring they have the tools and instruction needed for success.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Access to Accor Academies world class learning opportunities Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Organize and implement administrative systems and procedures, and perform necessary support duties Serve as a principal source of information for the team Prepare and maintain Housekeeping department's records Ensure employees are informed daily about priorities to personalize service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening, team assignments, ordering, scheduling, and time and attendance systems Cover for Housekeeping Floor Supervisors as required Open Housekeeping department on scheduled days, creating assignment boards for Room Attendants and task sheets for Housepersons Communicate effectively via email and Microsoft Teams Answer phones and delegate requests appropriately through Royal Service and/or radio Maintain the confidentiality of all correspondence and communication within the office 
Qualifications

Your experience and skills include:

Excellent interpersonal and communication skills Ability to prioritize work in an environment with multiple interests Ability to handle complex and confidential information with discretion Competency using computer software including experience with hotel property management systems, timekeeping systems, and purchasing systems required Fluency in English required, bilingual in Spanish or Chinese Prior experience in scheduling preferred Previous experience in a similar leadership role  Availability to work flexible hours, including weekends and holidays, varying shifts
Additional Information

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

All your information will be kept confidential according to EEO guidelines.

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