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Floor Supervisor

2 months ago

Chicago, United States Virgin Hotels Chicago Full time
Who We Are

We love what we do and what we do is important  We believe that everyone should leave feeling better this means not just our guests, but also our teammates.  Everyone should go home feeling better because they learned something new, or had fun working that day.  Therefore, we hire unique individuals who work together to create amazing experiences for our guests.  We recognize that every member of the team contributes to the success of the whole hotel.  No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. 

Your Mission

Should you choose to accept it… 

The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart.  

The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed.   They do this by working with a collaborative hotel-wide team.  We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?) 

The Nitty Gritty

What exactly you will be doing… 

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.  Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: 

  • Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house 
  • Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed.  We love going the extra mile and putting the guest first (we hope you do too). 
  • Training, training, training And more training   Did we mention you might be training? 
  • It’s about the money, honey  You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine
  • It’s all about the guest  Understands flexibility, “gray areas” and see and wiggly lines
  • Loves to have FUN.  Housekeeping is a hard job, sure, but we want our staff to work hard and have fun. 
  • The safety and security of our guests and teammates is our priority.  Complies with all safety procedures and trains staff in all legal and appropriate areas.  
What Qualities Are We Looking For?

You got skills?  If you are able to perform the following, then you have come to the right place…

  • Great team player with the ability to create excellent working relationships 
  • Strong communication and presentation skills 
  • Ability to break down barriers and resolve potential conflicts swiftly and effortlessly 
  • Enthusiastic and Passionate 
  • Must love techy-gadgets; we will have lots of them 
  • Unmatched attention to detail 
Background Must Have
  • Current, legal and unrestricted ability to work in the United States 
  • High school education or equivalent 
  • Minimum 1 year of Housekeeping experience. 
  • Ability to compute accurate mathematical calculations. 
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.  
  • Proficient computer knowledge 
  • Spanish helpful but not required  

Source: Hospitality Online