Support Specialist

4 weeks ago

Los Angeles, United States The People Concern Full time

Support Specialist (Sat-Sun) (8am-4:30pm)

Los Angeles, CA 90013, USA ● Los Angeles, CA, USA Req #11082 Tuesday, May 28, 2024

Role:  Support Specialis
Reports to: Residential Manager
Department:  Interim Housing
Location:  Lamp Village, 527 S. San Pedro St./ 526 S. Crocker St LA CA, 90013
Schedule: Saturday-Sunday, 8:00am-4:30pm
Status: Part-Time, Non-Exempt (Hourly), Non-Management 

Summary

Essential Duties and Responsibilities:
 
Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.

Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties

Be visible on the floor at all times and actively engage and welcome clients Conduct regular, thorough walk-throughs of the facility Create a supportive environment to ensure client progress towards stability Attend relevant staff meetings, trainings and retreats as scheduled  Oversee client cubicle/bed area maintenance in a trauma-informed manner Facilitate a client engagement activities, such as groups or other activities Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction Communicate effectively, and in a timely manner, with management, peers, and clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned

Qualifications:

High school/GED degree Minimum one (1) year experience in related work Possess effective customer service skills and the ability to handle difficult situations Ability to work independently and think critically Ability to communicate in a language other than English strongly preferred but not required Ability to act in a professional manner regardless of circumstances Commitment to improving the community through empowerment and dignity Familiarity with non-violent crisis intervention Familiarity with issues faced by population served Ability to self-motivate and to appropriately organize and motivate others Computer literate; able to use computerized database system for information management Ability to work as a team member Able to obtain and maintain Food Handlers, CPR and first aid certification Demonstrate an ability to take initiative towards continued professional development

Within our shelters, specifically, you should know that what sets us apart is:

We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.  We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
 

Maintain a safe work environment and confidentiality at all times Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues Organize and prioritize multiple activities to meet all external and internal deadlines Maintain a professional demeanor that reflects positively on the agency Demonstrate respect and courtesy toward others Able to thrive in a work environment emphasizing teamwork and collaboration Ability to prioritize different tasks with minimal supervision Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
 

About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
 

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

  Benefits & Perks

Retirement Planning (403b) & Matching  Paid Holidays Paid Sick Days  Employee Assistance Plans (EAP)  Voluntary Pet Insurance  Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More  The People Concern University & Certificates Corporate Discounts 
Anniversary Gift

Other details

Pay Type Hourly Min Hiring Rate $ Max Hiring Rate $ Required Education High School

  • IT Support Specialist

    3 weeks ago

    Los Angeles, California, United States Bowhead Support Services Inc Full time

    Posting Title IT Support Specialist Description IT SUPPORT SPECIALIST (CBP W):Bowhead is seeking an IT Support Specialist in Los Angeles, CA to join our team in supporting IT deployment and infrastructure for the Customs & Border Protection contract. The IT Support Specialists provide second-tier support to end users of PCs, servers and mainframe...

  • Client Support Representative

    4 weeks ago

    Los Angeles, United States Specialist Direct Full time

    **Full-Time Salaried Position** **About Specialist Direct** Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which...

  • IT Support Specialist

    1 month ago

    Los Angeles, United States VOALA Full time

    IT Support Specialist - Careers At Volunteers of America Los Angeles Back To Openings IT Support Specialist Location: Los Angeles, CA Job ID: 1170 Salary: $33.84 - $35.62 Per Hour Area of Interest: Information Technology Division: Corporate Shift Type: Day START YOUR APPLICATION About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers...

  • IT Support Specialist

    1 month ago

    Los Angeles, United States Volunteers of America Los Angeles Full time

    About Us: **_VOALA_** **_Helping Our Most Vulnerable Change Their Life Stories_** **PAY RATE**: $33.84-$35.62 PER HOUR **CORPORATE** Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. **JOB SUMMARY AND PURPOSE** The Information Technology Support Specialist provides...

  • Support Specialist

    3 weeks ago

    Los Angeles, United States Cocodelivery Full time

    **Support Specialist** Los Angeles, CA (Venice) / Operations Customer Support / Full-time (Remote) At Coco, were dedicated to perfecting the last-mile delivery experience. We strongly believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a frictionless, reliable, consistent, and...

  • Direct Support Specialist

    3 weeks ago

    Los Angeles, United States Customized Support Services, Inc. Full time

    **About us** Customized Support Services, Inc. is a small business in West Los Angeles, CA. We are professional, agile, professional and our goal is to Supported Living Services (or SLS) help individuals with intellectual and developmental disabilities who wish or choose to live in their own homes independently. Consumers who use SLS live apart from their...

  • Peer Support Specialist

    4 weeks ago

    Los Angeles, United States Painted Brain Full time

    **Job Classification**:Full-Time (Non-Exempt) **Supervisor**:Program Director **Hours**: Up to 40 hrs./per wk. **Organization Background**: The mission of Painted Brain (PB) is to create lasting community-based solutions to mental health challenges and the impact of social injustice through arts, advocacy, and enterprise. Painted Brain is an innovative...

  • IT Support Specialist

    3 weeks ago

    Los Angeles, California, United States ZGF Architects Full time

    NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryType **IT Support Specialist** ZGF is seeking an **IT Support Specialist** to join our firm-wide Technology Group promoting and supporting technology and applications in our **Los Angeles, CA** office. We are looking for talented and motivated people with excellent technical...

  • Client Support Specialist

    4 weeks ago

    Los Angeles, United States Ontario Innovative Appliance Repair Full time

    Job DescriptionJob DescriptionSalary: $21-$25.19 Hourly DOEWe are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.Client Support...

  • IT Support Specialist

    1 month ago

    Los Angeles, United States NR Consulting Full time

    Job title : IT Support Specialist Work Location : Burlingame, Los Angeles CA & Greenville SC Duration : FTE/ Permanent Hiring Job Description : Test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Install software applications necessary for employees to perform...

  • Support Specialist

    1 month ago

    Los Angeles, United States Mathnasium Full time

    T EAM S UMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any problem that impedes the daily operation of a Mathnasium Learning Center and lead them in the right direction in accessing and understanding our systems,...

  • User Support Specialists

    4 weeks ago

    Los Angeles, United States jobcompare.com Full time

    User Support Specialists Ii Jobs (500+ Jobs) IT Suppor**t** **Specialist** **II** 6+ month contract for a IT System **Support** **Specialist** **II** with experience ... **user** on-boarding and off-boarding process - Responsible for **supporting** audio and visual equipment ...Position Summary The IT Suppor**t** **Specialist** **II** role provides advanced...

  • Support Specialist

    3 weeks ago

    Los Angeles, United States MATHNASIUM GROUP Full time

    Job DetailsLevel Experienced Job Location HQ - Los Angeles, CA Position Type Full Time Travel Percentage None Job Shift Day Job Category Customer Service DescriptionTEAM SUMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any...

  • Support Specialist

    3 weeks ago

    Los Angeles, United States MATHNASIUM GROUP Full time

    Job DetailsLevel Experienced Job Location HQ - Los Angeles, CA Position Type Full Time Travel Percentage None Job Shift Day Job Category Customer Service DescriptionTEAM SUMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any...

  • Sales Support Specialist

    4 weeks ago

    Los Angeles, United States Xerox Full time

    **Overview**: Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Specialist to support the greater Los Angeles area. Sales Support Specialist, you will play a crucial role in supporting our sales team by analyzing data, providing...

  • Customer Support Specialist

    2 months ago

    Los Angeles, United States Corporate Finance Institute Full time

    **CUSTOMER SUPPORT SPECIALIST** **Purpose** The Customer Support Specialist is able to lead processes independently, however, should leverage cross-team collaboration and communication with other departments to ensure all inquiries are handled appropriately and in a timely manner. Cross-departmental work ensures students receive a top-notch learning...

  • Peer Support Specialist

    3 weeks ago

    Los Angeles, California, United States STG International Full time

    STGi is currently seeking a qualified Peer Support Specialist candidates for the Department of Housing and Urban Development (HUD) and Veterans Affairs (VA) Supportive Housing (HUD/VASH) Program. The primary work of the Peer Support Specialist is to serve as part of a multidisciplinary team that supports the engagement and stabilization of Veterans enrolled...

  • Sales Support Specialist

    2 weeks ago

    Los Angeles, United States Avispa Technology Full time

    Job DescriptionJob DescriptionSales Support Specialist VIAJP00001009 (H)A leading digital streaming network is seeking a Sales Support Specialist. The successful candidate will interact daily with the Sales Director and Account Executives to ensure sales meeting planning, follow up items, sales materials and sales coordination with the other regions is in...

  • Certified Peer Support Specialist

    4 weeks ago

    Los Angeles, United States JWCH Institute Full time

    **Position Purpose**: JWCH Institute integrates Certified Peer Support Specialists (PSS) across a range of programs, spanning Behavioral Health, Mental Health, and Substance Use Disorder initiatives, both residential and outpatient. The Certified Medi-Cal Peer Support Specialist delivers recovery-oriented, culturally sensitive services focused at fostering...

  • IT Support Specialist

    3 weeks ago

    Los Angeles, California, United States Holland & Knight Full time

    We are a Firm where individuals truly believe in their work and strive to achieve excellence.Description:The IT Support Specialist will be responsible for providing technical assistance to attorneys and staff members. This role involves on-site support for PCs, phones, AV equipment, IT peripherals, and IT Infrastructure within the office while reporting to...