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Operations Coordinator

3 months ago

Vernon Hills, United States Forward Air Full time

Job Description:

As an Operations Coordinator, you will learn foundational skills that will assist with the daily operations of all LiVe customer accounts. You will work alongside other members of the Operations team where you will learn the essential skills of load building, appointment scheduling, and system proficiency.

As you begin your career with LiVe, you will go through an extensive on-the-job training period where you will be under the guidance of our Operations Manager. During this time, you will learn industry best-practices, as well as the fundamental skills required to learn the brokerage industry from the ground-up, with the opportunity to advance your career.
 

Core Responsibilities & Duties: Build all loads delivered by LiVe via EDI or manual order entry Schedule all necessary pick-up and delivery appointments accurately & with urgency via phone, email or customer portals; communicate any issues to the account lead where needed Manage loads on ‘Hold’ for scheduling issues to develop Board Management skills Develop strong relationships with customer facilities to maximize loading & unloading options where necessary Actively update customer facility locations to ensure records have proper scheduling information, hours of operation, contacts, etc. Proficiently handle day-to-day tasks within the department; these include but are not limited to: efficient management of email communication, handling of Operations Department phone queue, ability to effectively navigate PowerBroker, customer portals, Microsoft & Google suites, etc. Service accounts with professional urgency, proactively resolve issues, and strive for continuous improvement of operational efficiencies Assist the Operations Manager and the Account Management Team as needed Other duties as assigned
  Job Requirements & Qualifications: Desire for career growth & strong work ethic Outstanding customer service skills with internal and external clients Strong written & verbal communication skills Ability to multitask and execute on responsibilities with urgency, precision, and attention to detail Proficient with Google & Microsoft Office suites Embrace our values: People, Culture, Relationships Bachelor’s degree preferred
 

What We Offer:

Competitive base salary Two weeks of paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) Wellness program A great place to work with a terrific culture

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