Funeral Support Specialist at SCI Shared Resources, LLC

2 weeks ago

Tigard, United States DirectEmployers Full time
Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

**JOB RESPONSIBILITIES**

Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures

Follows processes for chain-of-custody, paperwork and deceased identification

Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures

For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression

Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled

Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles

Directs phone calls to appropriate team members

Greets and receives client families and/or other persons entering the building for information and assistance

Maintains a friendly attitude while offering assistance and guidance to all persons entering the location

Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly

Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service

Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers

Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities

Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned

Transport deceased to and from the crematory; to airports; funeral homes and other designated locations

Run errands such as for floral delivery, picking up of supplies, documents, etc.

**MINIMUM** **Requirements**

**Education**

High School diploma or equivalent

**Certification/License**

Valid state/province driver's license with a clean driving record

**Experience**

Customer service experience a plus

Funeral service experience a plus

**Knowledge, Skills and Abilities**

Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities

Ability to follow instructions given over the phone or in person

Ability to work and communicate effectively with others

Ability to work with kindness and compassion for the deceased and their families

Ability to maintain composure in challenging situations

Good verbal and written communications skills

Ability to maintain confidentiality

Ability to work an on-call rotation schedule including weekends

**Work CONDITIONS**

When considering the work hours associated with this job, the following factors may apply:

**Work Environment**

Work indoors and outdoors during all seasons and weather conditions

Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel

Professional Dress is required when in contact with families

**Work Postures**

Frequent, continuous periods of time standing

Climbing stairs to access buildings

**Physical Demands**

Physical effort requiring manual dexterity

Ability to lift up to 75 pounds; push/pull up to 200 pounds

**Work Hours**

Working beyond "standard" hours as the need arises including weekends, nights and holidays rotation

Must be able to work an on-call schedule

Postal Code: 97223

Category (Portal Searching): Operations

Job Location: US-OR - Tigard

Job Profile ID: F00298

Time Type: Full time

Location Name: Young Funeral Home

Compensation Information:
$0.0 / - $0.0 /


Starting At: 0.0
Up To: 0.0

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