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Customer Service Representative
2 months ago
Job Purpose
Provide superior customer service to our esteemed distributors, direct customers, and internal customers. Process orders and give inventory lead times, pricing, and other inquiries via phone, fax, and email.
Duties and Responsibilities
Order entry and invoicing Emailing order acknowledgments Printing and reporting on production orders Preparing required documentation for shipping – domestic and international Processing inventory, customer stock, and pricing inquiries Investigating and resolving order discrepancies Issuing RA numbers for inventory returns and processing credits Mailing and filing invoices Processing back orders* Handling incoming phone calls Sending out customer correspondence Data entry and other miscellaneous tasks as assignedRequired Knowledge, Skills, and Abilities
5+ years customer service experience highly preferred Microsoft Office proficiency: Outlook, Word, Excel; Access preferred Macola order entry or similar business system order entry experience Polished phone skills; very proficient in verbal and written English Outstanding organizational skills, time management, and razor-sharp attention to detail Understands the importance of high-quality work within a fast-paced environment Ability to multitask and assist others when needed Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management Manufacturing environment & international shipping experience a plus French speaking – highly desired but not requiredFormal Education and/or Training Required
High school diploma or GEDWorking Environment and Physical Requirements
Full-time in an office environment, mainly sitting at a desk, computer, and phone work Must be mobile between desk/department and warehouse Occasional overtime may be requiredSames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.
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