Desktop Support

3 weeks ago

San Francisco, United States TEKsystems Full time

Description:

Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer service. Supports mobile workforce. Performs user training.

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel. Understanding of Landesk, Casper Computer Management and Service Now ticketing system a plus.

Duties:

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems

• Escalates unresolved problems to Lead Desktop Tech or Manager

• Installs equipment and software, and coordinates the work of others on installations

• Performs system administration for desktop solutions.

• Provides highly complex technical support to clients.

• Acts as key contact for internal IT groups in support of technical problem resolutions

• Monitors network access, addresses data security, password generation and file access to forecast potential access risks.

• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.

• Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

• Develops and produces installation documentation for the most complex applications.

Skills:

Desktop, Windows, Technical support, Customer service, Support, active directory, Windows 10, Troubleshooting, helpdesk, Office 365, Mac

Additional Skills & Qualifications:

Personable, Outgoing, Sense of Urgency

They will be working closely with C-Level executives so experience in this area is a plus.

Corporate experience is a must

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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