Desktop Support Engineer

4 weeks ago

San Francisco, United States firstPRO, Inc Full time

firstPRO is now accepting resumes for a Desktop Support Engineer role in San Francisco, CA. This is a direct hire role with a hybrid workstyle.


  • Performs problem management, isolation, and resolution in a corporate environment.
  • Areas of support include executive level support, phone support, core application support, remote access & mobile computing support.
  • Provides direct support in the day-to-day operations on user systems via remote user desktop support, desk side support.
  • Must be able to work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis.
  • Desktop staff ensure customer support in a knowledgeable, accurate and friendly manner.
  • Assists in the management of project implementations.
  • Able to assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment.
  • Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action.
  • Able to analyze user computing needs and recommend solutions.
  • Provide hands on MacBook support including JAMF enrollment, and troubleshooting.


QUALIFICATIONS:

  • Bachelor degree in Computer Science or a related discipline. At least 2-4 years’ experience in IT.
  • Very strong analytical ability, strong judgment and problem analysis techniques.
  • Strong interpersonal skills in a corporate environment and able to work successfully on a team.
  • Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must.
  • Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities.
  • Ability to write professional business communications suitable for end user delivery
  • Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
  • Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
  • Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required.
  • Ability to solve complex systems problems quickly with little technical guidance, and develop automated corrective measures.
  • Microsoft certifications a plus.
  • ITIL certifications a plus.

TECHNOLOGY EXPERIENCE:

  • Candidates must be proficient in installing, using and troubleshooting (with native tools) Windows 10, Windows 11 and Microsoft Office suite
  • Familiarity with ServiceNow Incident Management a plus.
  • Extensive Knowledge in using such mobile devices as Android/iPhone/iPad
  • Working knowledge of JAMF deployments, enrollments on apple products including MacBook’s

Comprehensive understanding and experience with Active Directory

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