Customer Service Representative

4 weeks ago


New Port Richey, United States Paradise Insurance Services Full time

Be a part of Paradise Insurance Services, a leading insurance provider that prioritizes superior customer service and engagement. Located in NEW PORT RICHEY, Florida, our team is dedicated to ensuring our clients have a seamless and positive insurance experience.


While remote work is not an option, our inviting office environment fosters a collaborative and supportive atmosphere.


We are seeking a Customer Service Representative who is enthusiastic about assisting clients, resolving inquiries, recommending suitable insurance policies, and providing exceptional support.


Join a team where your dedication to customer satisfaction is valued, and where every interaction contributes to building lasting relationships.


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Paid Holidays

Paid Sick Time

Commission

8am-5pm

Flexible Schedule

Gym Membership


Responsibilities

Customer Inquiries: Address and resolve customer questions, concerns, and requests in a timely and professional manner.


Policy Support: Assist clients with policy information, updates, and changes to ensure their coverage meets their needs.


Claims Assistance: Guide customers through the claims process, providing support and facilitating claim resolution.


Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and building rapport with clients.


Record Keeping: Maintain accurate and detailed records of customer interactions and transactions for future reference.


Requirement

Customer Service Experience: Prior experience in customer service, preferably in the insurance industry.


You will be required to get a Florida 4-40 license (Customer Service Representative) within the first 60 days of employment. You will have to study and complete on your own time. The License will be paid in full by Employer.


Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.


Problem-Solving Abilities: Strong problem-solving skills to address customer needs and resolve issues efficiently.


Detail-Oriented: Ability to pay attention to details and accurately document client interactions and information.


Professionalism: Maintain a professional demeanor and positive attitude while dealing with customers and colleagues.


Computer Proficiency: Basic computer skills and the ability to use office software and databases effectively.


Team Player: Collaborate effectively with colleagues and actively contribute to a positive team environment



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