Patient Access Representative

4 weeks ago


Richmond, United States VCU Health Full time
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute.

Experience PREFERRED:
Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
Previous work experience in a healthcare setting and knowledge of medical terminology.

Education/training REQUIRED:
High school graduate or GED

Education/training PREFERRED:
Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Independent action(s) required:
Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
Performs daily activities with minimal supervision.
Notifies supervisor of issues involving violation of VCUHS policies or procedures.
Functions in a self-directed manner to accomplishments of routine activities.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
Incumbents may be considered essential depending on departmental assignment.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.



  • Richmond, United States Virginia Commonwealth University Health Full time

    $1,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply - - The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include r Patient Access, Representative, Patient, Customer Service, Healthcare


  • Richmond, United States VCU Health Full time

    **$1,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply**The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access Senior...


  • Richmond, United States VCU Health System Full time

    The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the...


  • Richmond, United States VCU Health System Full time

    *$1,000 sign on bonus for offers accepted prior to June 30, 2024. Terms and conditions apply. * The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position...


  • Richmond, United States Virginia Commonwealth University Health Full time

    $1,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply - - The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, Patient Access, Representative, Health, Patient, Healthcare


  • Richmond, United States VCU Health System Full time

    **$1,000 Sign-On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply** The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and...


  • Richmond, United States OakBend Medical Center Full time

    Responsibilities: The Central Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. The positions main responsibilities include greeting customers and subsequently providing the highest...


  • Richmond, United States OakBend Medical Center Full time

    The Central Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. The position’s main responsibilities include greeting customers and subsequently providing the highest level of...


  • Richmond Heights, United States SSM Health Full time

    Job Highlights: Great Opportunity!!! Schedule: Full Time. Monday-Friday, 8:00 to 4:30 PM.  Starting Pay: $15.33 (Offers are based on years of experience and equity for this role.)  Sign On Bonus: $1,000  Location: St. Mary's Hospital - St. Louis, MO At SSM Health, we believe in providing our employees with a fulfilling career. We strive...


  • Richmond, United States VCU Health Full time

    **$1,000 Sign-On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply**The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and...


  • Richmond, United States AccessHealth Full time

    **JOB SUMMARY**: The Patient Access Scheduler will be responsible for assuring that patients and potential patients are scheduled to receive services using the tools and guidelines provided. In addition the Patient Access Scheduler will provide excellent customer service at all times when communication with patients. The Patient Access Scheduler will be...


  • Richmond, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Richmond, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing...


  • Richmond, United States Dermatology Practice Full time

    At Richmond Dermatology, we exhibit a deep commitment in providing exceptional care to our patients. We invest in our talent (the employees) to ensure this commitment is on display every day. We need an exceptional Patient Service Representative whose primary responsibility will be to manage inbound / outbound calls as well as schedule patients, mange...


  • Richmond, VA, USA, United States VCU Health Full time

    The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following: Reviews whether medical records are received, appointment lists or...


  • Richmond, United States Virginia Commonwealth University Full time

    **Position Primary Purpose and General Duties**: The Daytime Information Services Supervisor reports directly to the Head of Access Services and works with the department’s managerial staff to supervise and participate in overall Access Services operations at James Branch Cabell Library. Access Services introduces VCU community members to library services,...


  • Richmond, United States The Access Project, Inc. Full time

    Managing Attorney – California Clean Slate Programs The Access Project, Inc., a startup non-profit legal services provider, is seeking a California-licensed attorney to direct our post-conviction relief programs, including our flagship Rising Scholars program, which serves justice-impacted community college students throughout California.  About The...


  • Richmond, United States The Access Project, Inc. Full time

    Managing Attorney – California Clean Slate Programs The Access Project, Inc., a startup non-profit legal services provider, is seeking a California-licensed attorney to direct our post-conviction relief programs, including our flagship Rising Scholars program, which serves justice-impacted community college students throughout California.  About The...


  • Richmond, United States Westpark Springs Full time

    Overview: **PATIENT CARE ASSISTANT** **(PCA)** **FULL-TIME** **DAYS - 7a-7p** **Westpark Springs** is a 72-bed behavioral hospital located near Richmond, Tx. The hospital offers inpatient and outpatient mental health and addiction treatment to adults, adolescents and their families. At **Westpark** **Springs** we are dedicated to **Changing People’s...


  • Richmond, United States Westpark Springs Full time

    Overview: **PATIENT CARE ASSISTANT** **(PCA)** **FULL-TIME** **NIGHTS - 7p-7a** **Westpark Springs** is a 72-bed behavioral hospital located near Richmond, Tx. The hospital offers inpatient and outpatient mental health and addiction treatment to adults, adolescents and their families. At **Westpark** **Springs** we are dedicated to **Changing People’s...