Call Center Representative

4 weeks ago

Rocklin, United States MyKelly Full time
Call Center Representative 100% Onsite in Rocklin, CA
 
Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm
 
Payrate: $20.80-$22.24 per hour + quarterly incentives
 
Flexible Schedule is a MUST
Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.
Job Duties
  • Support inbound member calls and perform member financial transactions in English - Spanish Speaking skill set a plus
  • Pro-actively identify and recommend the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
  • Provide exceptional customer service by assisting with members’ digital inquiries (mobile and online banking) and engaging with eSupport and Helpdesk when needed a
  • Meet quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
  •  
  • Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’ unique needs
  • Participate in training and utilize available resources to maintain in depth current knowledge of all current credit union products and services
  • Engage appropriate team member(s) and leaders for issue resolution and ongoing training support
Essential Skills
  • Minimum 1+ years of previous experience in a fast-paced customer service role required;
  • Experience in a call center and/or sales role strongly preferred
  • Ability to listen to our members needs and provide tailored product recommendations
  • Must be comfortable working in fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
  • Excellent verbal and written communication skills with a focus on empathy and professionalism
  • Aptitude for learning a variety of computer systems and using technology to solve member issues
  • Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
  • Strong critical thinking and decision-making skills with attention to detail
  • Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required
  • Education: High school diploma or equivalent; proficiency in basic mathematics
Why Work With Us:
  • Commission on average 2500 - 3k/quarter)
  • First 90 days attendance, performance, and goals are good = guaranteed incentive bonus $1500
  • After first 90 days = $1/hr increase
Benefits:
  • Traditional medical, dental, and vision coverage 
  • 401K matching up to 5% per pay period 
  • Accrue up to 17 days of Paid Time Off your first year of employment 
  • 11 paid federal holidays 
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
 
 9370260

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