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Warehouse/Counter Service
6 months ago
Responsibilities:
Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone. Display positive attitude by greeting customers as they enter the branch. Ensure commitments made to customers are met/exceed expectations. Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle, or stage items for pick up while using safe material handling procedures. Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork. Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures. Follow the procedure to process all customer returns and warranties the same day it is received. Unload deliveries to branch by hand or by using material handling equipment (MHE) and place products in assigned stocking areas. Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained. Immediately report damage, safety issues, and accidents to supervisor. Perform all warehouse-related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets, and cartons, sweeping, vacuuming, cleaning the bathroom, emptying trash, and tidying shelves. Maintain appearance of yard and parking area by removing trash daily. Verify the accuracy of incoming orders by counting before the product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to the supervisor. Process, prepare, and receive all products shipped by UPS. Use/maintain a counter notebook. Other duties as assigned. Preferred Education and Qualifications: Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required. Exemplify excellent verbal communication skills with the general public and/or customers. Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site. Demonstrated proficiency while operating a computer and Prophet 21. Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.Work Environment:
Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety-sensitive position.
Successful completion of pre-employment screens is required and must be 18 years of age to operate a forklift.
R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
