Customer Service Professional

3 weeks ago


Lawrenceville, Georgia, United States Advanced Fluid Systems Full time

Job Overview

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At Advanced Fluid Systems, we are seeking an experienced Customer Service Professional to join our team. This role involves communicating with customers, processing orders received via phone and/or email, and ensuring their needs are met.

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Responsibilities

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  • Handle inbound sales lead calls to convert them into sales.
  • Emphasize salable features, quote prices, and prepare sales orders for obtained orders.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers.
  • Assist in preparing sales invoices, orders, and shipping documents when needed.
  • Recommend packaging or labeling for orders and place spot purchase orders for required products.
  • Assist with warehouse duties as required.
  • Place purchase orders with suppliers and match acknowledgements and customer confirmations within 24 hours of receipt.
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Requirements

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We require a high school diploma/GED and previous experience as a Customer Service Representative or similar role. You should be comfortable using computers and customer management software, have excellent phone and verbal communication skills, and understand active listening techniques.

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Compensation

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The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

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Benefits

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We offer paid time off, career growth opportunities, and other benefits to support your success.

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Contact Information

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Please apply through our website or contact us for more information.



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