Desktop Support Technician

3 weeks ago


Groton, United States F2OnSite Full time
Our client is looking for a Desktop Support Technician/Deployment Technician to assist with their PC Refresh program in the New London/Groton area. This will be M-F 40 hours per week (8 hours per day with an unpaid lunch break).

RESPONSIBILITES: Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites Troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

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